Matt Lindsey
Eugene,OR
Summary
Results-driven Account Manager with 6+ years of experience in consultative client management, process optimization, and technical troubleshooting. A proven problem-solver, I excel at translating complex concepts into actionable strategies, fostering strong relationships with stakeholders, vendors, and internal teams. Known for my hands-on approach, I proactively identify opportunities for improvement, streamline operations, and drive measurable success in both high-profile and growth-focused accounts.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Performance Manager
Turnkey Marketing
Corona, CA
07.2023 - 01.2024
- Designed and tracked key performance metrics, ensuring marketing initiatives aligned with business goals and delivered measurable results.
- Developed data-driven advertising strategies, successfully increasing brand awareness and campaign effectiveness.
- Managed and optimized campaign budgets, balancing cost efficiency with performance to maximize ROI.
- Presented strategic insights to senior leadership, influencing decision-making through performance analysis and market research.
- Analyzed market trends and consumer behavior, identifying opportunities to refine targeting and enhance engagement.
Account Executive (Remote)
PureCars
Atlanta, GA
10.2022 - 06.2023
- Managed a diverse book of business, balancing high-profile, high-budget clients with smaller accounts while delivering strong results across the board.
- Independently optimized digital ad campaigns, using data analysis and A/B testing to refine strategies and maximize ROI.
- Provided strategic recommendations through in-depth reporting, helping stakeholders make data-driven decisions to improve performance.
- Built trusted relationships with clients and internal teams, serving as a go-to resource for search marketing best practices.
- Recognized for ownership and initiative, earning leadership trust for effectively handling complex accounts with minimal oversight.
Customer Success Manager (Remote)
DealerOn
Grand Rapids, MI
08.2021 - 09.2022
- Managed a portfolio of customers, driving satisfaction and long-term retention through proactive support and strategic guidance.
- Led data-driven virtual meetings, providing actionable insights and industry best practices to optimize client performance and growth.
- Resolved complex customer concerns, handling escalations with a consultative approach to strengthen relationships and maintain trust.
- Recognized as a go-to resource for colleagues, known for technical expertise, problem-solving, and mentorship in website management and PPC best practices.
Technical Support Engineer II (Remote)
DealerSocket, Inc.
Draper, UT
08.2018 - 07.2021
- Trusted problem-solver known for delivering creative solutions and ensuring customer success, earning recognition from colleagues and leadership.
- Simplified complex technical concepts, effectively guiding users of all backgrounds through troubleshooting and system optimization.
- Collaborated across teams—including vendors, developers, and customer success—to resolve recurring technical issues and enhance product reliability.
- Recognized as a top performer, earning a promotion for exceptional product knowledge, work ethic, and customer service excellence.
Service Advisor
Karl Malone Toyota
Draper, UT
08.2017 - 07.2018
- Built trust with customers by clearly explaining service recommendations, ensuring informed decisions and repeat business.
- Enhanced customer satisfaction by proactively addressing concerns and providing transparent communication throughout the service process.
- Supported business growth by fostering positive relationships, contributing to increased customer retention and referrals.
Operations Manager
Office Depot, Inc.
American Fork, UT
11.2015 - 08.2017
- Ensured pricing accuracy and timely planogram execution, improving store presentation and compliance with corporate standards.
- Revamped stockroom organization, enhancing accessibility and efficiency for both staff and restocking processes.
- Trained and mentored staff on standard operating procedures, strengthening operational consistency and service quality.
- Led the successful liquidation of the Provo location, coordinating inventory sell-through and operational wind-down.
- Improved overall store experience in both Provo and American Fork locations by optimizing layouts and operational flow.
Education
High School Diploma -
Marist High School
Eugene, OR 09.2005 - 06.2009
Some College (No Degree) - Sciences
Lane Community College
Eugene, OR 09.2009 - 03.2013
Skills
- 5 years in SaaS environments, managing client relationships and driving adoption
- Hybrid expertise in Account Management, Customer Success, and Technical Support, ensuring a well-rounded approach to client engagement
- Experience with high-touch sales and renewals, leveraging consultative strategies from PureCars
- Strong troubleshooting background, resolving complex technical issues at DealerSocket, Bluehost, and FiberNet
- Proficient in SaaS workflows and collaboration tools, including JIRA, Salesforce, Teams, and Zoom
- Thrives in remote environments, excelling in independent work and cross-functional collaboration from a dedicated home office
Accomplishments
- Spotlight Award from TurnKey Marketing for exemplifying a "winning attitude and unwavering dedication to teamwork."
- Successfully managed a dynamic portfolio of clients, adapting to changing needs with tact and professionalism.
- Consistently achieved high customer satisfaction, ensuring strong engagement and long-term retention across all roles.
Timeline
Performance Manager
Turnkey Marketing
07.2023 - 01.2024
Account Executive (Remote)
PureCars
10.2022 - 06.2023
Customer Success Manager (Remote)
DealerOn
08.2021 - 09.2022
Technical Support Engineer II (Remote)
DealerSocket, Inc.
08.2018 - 07.2021
Service Advisor
Karl Malone Toyota
08.2017 - 07.2018
Operations Manager
Office Depot, Inc.
11.2015 - 08.2017
Some College (No Degree) - Sciences
Lane Community College
09.2009 - 03.2013
High School Diploma -
Marist High School
09.2005 - 06.2009