Misti Alison
E-commerce Supervisor
Dundee,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level asset protection management position. Ready to help team achieve company goals. I worked for similar company and loved my job! I love customer interaction and doing everything in my power to make them happy.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor/Med Tech
Hampton Manor Assisted Living
Dundee, MI
01.2023 - Current
- Communicated with patients and families to obtain patient medical histories and vital information.
- Communicated with dispatch and treatment center personnel to provide information about medical situations and receive instructions for further treatment.
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Conserved laboratory resources by using equipment and supplies to accomplish job results.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
- Created reports of technological findings by collecting, analyzing and summarizing information.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Used first aid and preventive medical procedures to stabilize critically ill patients.
- Interviewed patients to obtain medical history and chief complaints.
- Identified operational improvements to drive efficiency and quality of care.
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Administered medications and performed basic and advanced patient assessments.
- Purchased new supplies and maintained optimal laboratory inventory levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
E-Commerce Supervisor
Kroger
Ann Arbor, MI
10.2018 - 01.2023
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
- Helped find leading online retailers and platforms to connect with consumers.
- Incorporated e-commerce objectives in social media platform management.
- Supported annual media planning process and media buying for digital content.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Rolled out and coordinated strategic plans, realizing sales revenue increase of $Amount.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Led and developed management team of Number.
Education
Associate Degree In Nursing - Nursing
09.2010 - 05.2014
Associate Degree In Nursing - Nursing
09.2012 - 05.2014
Skills
Schedule setting
Medical office administration
OSHA compliance
Lab testing and reporting
Patient vital taking
Medical terminology knowledge
Care Plan Development
Maintaining equipment
Treatment protocols
Patient status assessment
Suture removal
Direct Patient Care
Patient monitoring
Patient care documentation
Documentation Management
Staff Management
Scheduling
Customer care
E-commerce specialist
Ran e-commerce department
Manager on duty
Timeline
Supervisor/Med Tech - Hampton Manor Assisted Living
01.2023 - Current
E-Commerce Supervisor - Kroger
10.2018 - 01.2023
St Mary’s School of Nursing - Associate Degree In Nursing, Nursing
09.2012 - 05.2014
Marshall University - Associate Degree In Nursing, Nursing
09.2010 - 05.2014