Summary
Overview
Work History
Education
Skills
Timeline
Generic
Misti Alison

Misti Alison

E-commerce supervisor
Toledo,OH

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience
5
5

Years E-commerce experience

20
20

Customer service experience

1
1

Associate degree

Work History

Supervisor

Hampton Manor Assisted Living
Dundee, MI
01.2023 - Current
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Collected specimens for laboratory testing such as urine samples and blood draws.
  • Performed basic nursing skills such as changing wound dressings and administering enemas.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Completed daily room cleaning and organizing to provide patients with clean environment.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Collected specimens from patients for laboratory testing purposes.

Supervisor

Kroger
Ann Arbor, MI
10.2018 - 01.2023
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Assisted customers with locating items in the store, answered questions about products and prices.
  • Stocked shelves, rotated merchandise and ensured product freshness.
  • Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
  • Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
  • Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
  • Verified prices on tags against price sheets for accuracy and updated tags when necessary.
  • Processed special orders for customers including retrieving items from other stores if needed.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Maintained adequate staffing to meet objectives within budget.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Education

Associate of Science - Nursing

Marshall University
Huntington, WV
05.2014

Skills

  • Strategic Planning
  • Schedule Development
  • Data Analytics
  • Inventory Control
  • Staff Management
  • Staff Discipline
  • Policy Enforcement
  • Business Planning
  • Goal-Oriented
  • Processes and Procedures
  • Complex Problem-Solving
  • Process Monitoring and Improvement
  • Negotiation
  • Training and Mentoring

Timeline

Supervisor

Hampton Manor Assisted Living
01.2023 - Current

Supervisor

Kroger
10.2018 - 01.2023

Associate of Science - Nursing

Marshall University

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