Misti Allen
Hawley,TX
Summary
Detail-oriented mailroom assistant with expertise in mail sorting, data entry, and customer service. Proven ability to manage inventory and ensure timely delivery of mail services. Capable of being trusted to learn new or different styles of office requirements. Respectful and willing to learn anything to stay busy.
Overview
27
27
years of professional experience
Work History
Mailroom Assistant
MTC Bluebonnet Detention Center
Anson, Texas
05.2026 - Current
- Managed outgoing mail by preparing packages for shipment and labeling for accurate delivery.
- Coordinate incoming mail sorting and distributing items to appropriate departments efficiently.
- Sort and organize mail for efficient delivery routes.
- Managed time effectively to ensure timely completion of delivery routes.
- Transported letters and packages to the U.S. post office for processing.
- Communicate with detainees and employees to answer questions and address situations regarding proper mail procedures.
- Provided customer service to internal staff and detainees regarding postal services, ensuring timely assistance.
- Managed the processing of bulk mailings utilizing postage meters.
- Operate a variety of equipment such as postage machines, scales, and folders.
- Perform data entry tasks related to tracking shipments and deliveries.
- Maintained accurate records of deliveries and undeliverable items.
Paraprofessional
Hawley ISD
Hawley, Texas
11.2020 - 05.2026
- Facilitated student learning through individualized support and guidance.
- Supported students throughout academic instruction and assignments.
- Collaborated with teachers to adapt materials for diverse learning needs.
- Implemented the student's individualized IEP with guidance from teachers and administrators.
- Assisted in developing educational resources and instructional materials.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Supervised small groups of students during instruction time.
- Assisted children at stations during small-group learning periods.
- Provided guidance to students in the classroom setting.
- Offered students personalized educational, behavioral, and emotional support.
- Applied positive reinforcement to redirect negative behaviors.
- Managed classroom behavior by implementing established discipline strategies.
- Supervised students during activities to ensure safety and engagement.
- Supported classroom instruction by assisting teachers with lesson preparation.
- Participated in staff meetings to discuss student needs and instructional strategies.
- Attended professional development workshops related to job responsibilities.
- Communicated and collaborated well with educators from various grade levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Utilized effective communication strategies when interacting with diverse populations.
- Performed various clerical tasks to support daily operations., managed classrooms, and coordinated documents for teachers.
- Instructed students using a variety of teaching methods such as lectures, discussions, audiovisual presentations.
- Administered assessments to determine student's academic performance levels.
- Monitored student attendance records and reported discrepancies to appropriate personnel.
- Graded assignments and tests and documented results in filing systems.
- Conducted reading and math interventions under the supervision of a certified teacher.
- Supported classroom teacher with daily instruction and management of student activities.
- Guided students in developing organizational and study skills.
- Taught note-taking techniques and test strategies.
- Oversaw classroom and teaching materials and requisitioned low-stock items.
- Taught note-taking techniques and test strategies.
- Oversaw classroom and teaching materials and requisitioned low-stock items.
Correctional Officer
TDCJ Middleton Unit
Abilene, Texas
11.2005 - 10.2009
- Supervised inmate activities to maintain order and safety within the facility.
- Monitored inmate behavior to prevent altercations and ensure compliance with rules.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Enforced institutional policies to uphold security standards and promote rehabilitation efforts.
- Conducted regular inspections of inmate living areas for contraband and safety hazards.
- Inspected cells and conducted random searches of common areas.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Conducted headcounts to ensure that all inmates were accounted for.
- Maintained clear and open communications with facility areas to support safe operations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Documented daily activities and incidents in logs for accurate record-keeping.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Facilitated inmate transfers between designated locations to ensure timely movement.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
Correctional Officer
TDCJ Wynne Unit
Huntsville, Texas
08.2000 - 11.2005
- Conducted regular inspections of inmate living areas to identify contraband and safety hazards, contributing to a secure environment.
- Supervised inmate activities to maintain order and safety within the facility.
- Monitored inmate behavior to prevent altercations and ensure compliance with rules.
- Escorted offenders to recreation and hygiene areas, ensuring timely access to essential services and maintained order.
- Managed daily operations to ensure adherence to company policies, enhancing facility security and inmate accountability.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Mailroom Clerk
TDCJ Post Office
Huntsville, Texas
06.1999 - 08.2000
- Sorted incoming and outgoing mail for efficient distribution.
- Operated postal equipment to process packages and letters.
- Maintained accurate records of mail transactions and deliveries.
- Assisted staff with mail-related inquiries and requests.
- Ensured compliance with postal regulations and procedures.
- Coordinated the pickup and delivery schedules for mail services.
- Trained new team members on mailroom operations and processes.
- Monitored inventory levels of mailing supplies and placed orders.
- Received and sorted incoming mail, packages, and courier deliveries.
- Operated mail processing equipment and manually sorted mail.
- Performed data entry activities in various databases related to the processing of mail items.
- Checked for proper labeling on envelopes to ensure accurate delivery.
- Responded promptly to requests from other departments relating to their mailing needs.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Conducted regular maintenance checks on equipment used in the mailroom such as printers, scanners, copiers.
- Picked up bulk orders from vendors and delivered them to designated locations.
- Assembled boxes, bags or containers for packing materials before shipping out.
- Processed international mailings according to customs regulations.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Answered telephones, directed calls, and took messages.
- Placed mail into appropriate PO boxes for inter office departments.
- Drove a state vehicle to departments around town to pick up and deliver mail or packages.
- Drove a state vehicle to pick up and deliver to the U.S. post office.
- Responsible for logging all mileage and maintenance for the state vehicle to include gas, oil and tire inspections.
Education
High School Diploma -
Willis High School
Willis, TX06-1989
Skills
- Mail distribution
- Postage processing
- Data entry
- Package preparation
- Inventory management
- Document management
- Record keeping
- Filing systems
- Time management
- Customer relationship management
- Team collaboration
- Problem-solving abilities
- Reliability
- Teamwork
- Consistent performance
Timeline
Mailroom Assistant
MTC Bluebonnet Detention Center
05.2026 - Current
Paraprofessional
Hawley ISD
11.2020 - 05.2026
Correctional Officer
TDCJ Middleton Unit
11.2005 - 10.2009
Correctional Officer
TDCJ Wynne Unit
08.2000 - 11.2005
Mailroom Clerk
TDCJ Post Office
06.1999 - 08.2000
High School Diploma -
Willis High School