Proven professional with a track record of delivering exceptional customer service and support, shown at Prime Therapeutics LLC. Demonstrates efficient work ethic and patience, adept in customer communication and resolving high-stress situations. Achieved increased customer loyalty through empathetic engagement and effective dispute resolution, showcasing strong organizational skills and attention to detail.
My daily job duties consisted of receiving inbound calls from patients,providers ,health insurance companies,lawyers, long term care facilities,rehabs,and pharmacies regarding patients account status .Also follwing HIPPA guidelines following patients information when speaking with insurance companies.Updated patients information in the system.