Misti Armstrong

• Built positive customer rapport for courteous, friendly and professional service.
• Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
• Maneuvered vehicles into designated areas to maximize parking capacity.
• Provided punctual, polite valet services to uphold professional standards.
• Delivered guest vehicles smoothly and met diverse needs of valet customers.
• Located and retrieved vehicles quickly to minimize customer wait times.
• Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
• Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
• Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
• Issued and collected claim tickets and processed valet parking fees.
• Logged and documented parked vehicle details for accurate records.
• Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
• Drove varied vehicles, including luxury and sports models, safely and legally.
• Inspected vehicles to verify condition ahead of customer returns.

• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Verified customer identification and documentation for compliant transactions.
• Assisted members with account management, including updating personal information and setting up automated payments.
• Processed account transactions accurately, ensuring proper documentation and timely processing.
• Identified and resolved discrepancies and errors in customer accounts.Also provided prior authorization status to patients and providers offices.Provided copays and explanation of benefits information.

My daily job duties consisted of receiving inbound calls from patients,providers ,health insurance companies,lawyers, long term care facilities,rehabs,and pharmacies regarding patients account status .Also follwing HIPPA guidelines following patients information when speaking with insurance companies.Updated patients information in the system.

• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
• Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
• Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
• Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
• Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
• Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
• Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
• Ensured secure transactions by strictly adhering to established security protocols and procedures.
• Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
• Maintained accurate cash balances through meticulous record-keeping and regular audits.
• Counted, verified and handled bank deposits and armored car transactions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.