Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Misti Baumberger

Colorado Springs,CO

Summary

I voluntarily left my previous employer to become a stay at home parent. After raising my children, I am now looking to get back into the workforce. I am a knowledgeable and dedicated customer service professional with over 17 years of experience of handling confidential correspondence, customer service and workflow prioritization. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships in business.

Overview

16
16
years of professional experience

Work History

Home Equity Mortgage Underwriter

Wells Fargo Home Equity
08.1999 - 06.2010
  • Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
  • Worked with processing team members to communicate errors and obtain missing information for current applications.
  • Verified integrity of applicants' information to minimize fraud.
  • Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records and current financial status.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Escrow Officer

Union County Abstract
10.1997 - 05.1999
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.

Loan Processor

North American Mortgage Company
02.1994 - 09.1997
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Handled any conditions sent from underwriting departments.

Education

Associate of Applied Science - Administrative Assistant

Southeast Technical College
Sioux Falls, SD

Skills

  • Financial History Analysis
  • Customer Relations
  • Problem Solving
  • Data Entry
  • Multitasking and Prioritization
  • Decision Making
  • Time Management
  • Analytical and Critical Thinking
  • Customer Service
  • Efficient and Detail-Oriented

Additional Information

Marianne Leahy, character reference 719-231-1696


Katie Simonson, character reference 740-607-1204


Julie Raphael, character reference 719-238-5185

Timeline

Home Equity Mortgage Underwriter

Wells Fargo Home Equity
08.1999 - 06.2010

Escrow Officer

Union County Abstract
10.1997 - 05.1999

Loan Processor

North American Mortgage Company
02.1994 - 09.1997

Associate of Applied Science - Administrative Assistant

Southeast Technical College

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Misti Baumberger