Misti Cates
Broaddus,TX
Summary
Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Able to step into any production position and work hands-on with team members in need of improvement. Versed in documentation, compliance and scheduling. Reliable Shipping Clerk promotes productive warehouse functions to meet goals and satisfy customer needs. Excels at managing fast-paced work, inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.
Overview
27
27
years of professional experience
Work History
Shipping Clerk
Premium Water
2018.03 - Current
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Production Supervisor
Prestige Ameritech
2013.10 - 2019.01
- Reworked positions and workflow based on individual abilities and production targets
- Established clear priorities and production quality standards
- Set and revised production schedules to meet changing demands
- Kept work environments safe and efficient at all times
- Prepared and maintained production reports and personnel records
- Performed preventative maintenance to maintain optimal productivity
- Responsible for achieving production requirements
- Tested products or subassemblies for functionality or quality
- Made sure that products were produced on time and are of good quality
- Planned, scheduled and delegated daily work
- Assisted machine operators with finished pieces
- Kept work areas clean and neat.
Front End Manager
99 Cents Only Stores Llc
2011.02 - 2013.10
- Maintained strong customer relations and effective customer service standards
- Evaluated employee performance and made recommendations for improvements
- Managed shelf inventory and customer-focused loss prevention strategies
- Oversaw cash flow of store, including cashier operations, bookkeeping and security
- Scheduled floor staff according to skill sets and coverage needs.
Production Worker
Core Laboratories
2003.09 - 2004.08
- Assembled products according to standardized procedures
- Examined incoming materials and compared to documentation
- Used hand trucks, forklifts and scissor lifts in a safe and efficient manner
- Tested products or subassemblies for functionality or quality
- Kept work areas clean and neat
- Press operator
Customer Service/ Cash Office
Kroger
2002.01 - 2003.02
- Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Scheduled staffing for the main branch
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Handled various accounting transactions
- Sold cashier's checks, traveler's checks and money orders
- Balancing all money transactions and deposits
Front End/ Office Manager
K-Mart
1997.11 - 2001.12
- General office: filing, Scheduling of all employees, setting up and attending all manager meetings, assisted HR in the hiring process also discipline of all employees
- Balanced all monies received and deposits
- Head of customer service
- Dealing with customer complaints
Education
High School Diploma -
Trinity High School
Euless, TXSkills
- Project Management
- Assembly and production
- Manufacturing
- Inventory management
- Staff management
- Quality assurance and control
- Safety and compliance
- Schedule management
- Shipping Software
- Warehouse Safety
- Shipping procedures
References
- Dan Reese, President/CEO, Prestige Ameritech, 217-137-979
- Brenda Saling, Manufacturing Manager, Prestige Ameritech, 817 84-2707
Timeline
Shipping Clerk
Premium Water
2018.03 - Current
Production Supervisor
Prestige Ameritech
2013.10 - 2019.01
Front End Manager
99 Cents Only Stores Llc
2011.02 - 2013.10
Production Worker
Core Laboratories
2003.09 - 2004.08
Customer Service/ Cash Office
Kroger
2002.01 - 2003.02
Front End/ Office Manager
K-Mart
1997.11 - 2001.12
High School Diploma -
Trinity High School
Similar Profiles
Mubashir SaleemMubashir Saleem
Research Assistant (Chemistry) at Premium WaterResearch Assistant (Chemistry) at Premium Water
Mansi SukhadiaMansi Sukhadia
Sales & Marketing Intern at Gallons Premium Water (Sygnia Brandworks LLP.)Sales & Marketing Intern at Gallons Premium Water (Sygnia Brandworks LLP.)
OUM VannakOUM Vannak
Communication Manager, Marketing at NVC Cooperation Group (Vital Premium Water)Communication Manager, Marketing at NVC Cooperation Group (Vital Premium Water)