Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Misti Crabtree

Livingston

Summary

Dynamic IT software specialist recognized for exceptional teamwork and positive customer interactions. With 20 years of extensive industry experience, a proven track record of delivering valuable solutions and enhancing customer satisfaction is evident. Committed to leveraging expertise in remote customer service roles to ensure seamless support and effective problem-solving. Eager to contribute to organizational success through dedication and a results-oriented approach.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Triage Technician

Medix Dental IT
01.2023 - Current
  • Take detailed notes to ensure issue is able to be resolved efficiently
  • Create tickets
  • Route calls to the proper department
  • Monitor emails
  • Monitor voicemails
  • Monitor ticket board/service desk board
  • Assign tickets to the appropriate technicians or department
  • Monitor technician’s follow-up/ticket times for partners
  • Remote onto workstations/computers to troubleshoot issues
  • Troubleshoot all IT issues for the partners including but not limited to:
  • I. Scanner issues
  • II. Printer issues
  • III. Dental software issues
  • IV. Digital hardware issues
  • Take detailed notes on findings with the partners.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Performed troubleshooting and diagnosis on malfunctioning equipment
  • Troubleshot multiple dental software programs including Eaglesoft, Open Dental, Dentrix, WinOMS and more.


Customer Service Representative/Dispatch

Medix Dental IT
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.ff
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Implemented and developed customer service training processes.
  • Other administrative tasks as requested

Legal Secretary/Legal Assistant

Law Office of John M Meadows, III
08.2015 - 03.2020
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
  • Filed documents with courts on behalf of attorney.
  • Transcribed legal documents and phone conversations.
  • Reduced errors in legal documents by implementing thorough proofreading processes.
  • Created, indexed, and maintained client binders.
  • Scheduled all appointments, appearances and briefings.
  • Scheduled and made appointments for the attorneys.
  • Coordinated meetings, conferences, mediations and depositions for attorneys, ensuring seamless scheduling across the firm.
  • Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
  • Enhanced attorney productivity with proficient management of case files and schedules.
  • Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
  • Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
  • Streamlined billing process, ensuring accurate and timely invoicing for firm's services.
  • Conducted thorough legal research for case preparation, enabling attorneys to argue more effectively in court.
  • Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.

Administrative Assistant

Houchens Industries
11.2014 - 07.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Director of Children’s Missions

First Baptist Church
01.2012 - 01.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing projects and extracurricular activities.
  • Proficient in organizing and planning awards ceremonies.
  • Developed courteous relationships with vendors for trophies for awards ceremonies as well as donations for multiple organizations.

Personal Assistant

The Livingston Clinic
05.2014 - 11.2014
  • Called patients with test results
  • Scheduled follow-up appointments
  • Obtained Pre-Authorizations for tests
  • Filled out documents as requested

Ophthalmic Assistant/Receptionist/Fill-in Optician

Eye Centers of Tennessee
02.2005 - 12.2013
  • Keep track of glasses inventory and order any needed inventory
  • Arrange displays to help increase sells
  • Keep up with trends to maintain modern styles
  • Meet with sales representatives on new styles and decide what to order
  • Submit bills to insurance companies and then bill customers
  • Resolve conflict when a customer didn’t agree with amount billed
  • Maintained a high level of confidentiality
  • Administered topical ophthalmic medications
  • Conducted many tests to determine the health of the patients eyes and vision
  • Document patient medical history and test results in electronic health records
  • Called patients to inquire about their post-operative status and recovery
  • Assisted patients with insertion and removal of contact lenses
  • Confirmation and management of appointments and referrals
  • Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
  • Administered eye medications for dilation and treatment.
  • Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
  • Operated and maintained ophthalmic equipment in alignment with safety procedures.
  • Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
  • Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
  • Checked patient vision, field, fundus, and other aspects for ophthalmologist.
  • Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
  • Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
  • Streamlined appointment scheduling process, resulting in reduced wait times and improved patient experience.
  • Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
  • Collaborated with insurance providers for accurate billing submissions and timely reimbursement of services rendered by the ophthalmology practice.
  • Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality.
  • Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality eye care services to patients.
  • Obtained and recorded patient medical history and past ocular history.
  • Regularly attended industry conferences and workshops to stay informed about new developments in eye care technology and best practices for providing excellent patient care.
  • Noted present complaints, medications and vital statistics like blood pressure and pulse rate.
  • Assisted in the development of educational materials for patients regarding eye care, helping them understand how to maintain optimal ocular health effectively.
  • Maintained inventory of medical supplies and tools to address needs of patients.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Medical Administrative Office Technology - Administrative Office Technology

Tennessee College of Applied Technology
Livingston, TN

undefined

Perry County High School
Linden, TN
05.2000

Skills

  • Detail-oriented approach
  • Relationship building
  • Technical problem-solving
  • Maintains composure in challenging situations
  • Effective multitasking
  • Written/Verbal communication
  • Troubleshooting
  • Customer interaction

Accomplishments

  • Inducted into the Honor Society
  • Received Leadership Award

Certification

Multiple customer service and customer communication certifications.

Timeline

Triage Technician

Medix Dental IT
01.2023 - Current

Legal Secretary/Legal Assistant

Law Office of John M Meadows, III
08.2015 - 03.2020

Administrative Assistant

Houchens Industries
11.2014 - 07.2015

Personal Assistant

The Livingston Clinic
05.2014 - 11.2014

Director of Children’s Missions

First Baptist Church
01.2012 - 01.2015

Ophthalmic Assistant/Receptionist/Fill-in Optician

Eye Centers of Tennessee
02.2005 - 12.2013

undefined

Perry County High School

Customer Service Representative/Dispatch

Medix Dental IT

Medical Administrative Office Technology - Administrative Office Technology

Tennessee College of Applied Technology

Similar Profiles

  • Catherine Dibblee

    Catherine DibbleeCatherine Dibblee

    Customer Service Representative at Medix Dental ITCustomer Service Representative at Medix Dental IT

  • Bianca Fertiles

    Bianca FertilesBianca Fertiles

    EHR Support Specialist at Medix Staffing Solutions (Contract Position)EHR Support Specialist at Medix Staffing Solutions (Contract Position)

  • Joe Cook

    Joe CookJoe Cook

    Lead Carpenter at Medix GroupLead Carpenter at Medix Group

  • Patrick Bryant

    Patrick BryantPatrick Bryant

    Maintenance Crew Member, Town Summer Camp at Livingston Public SchoolsMaintenance Crew Member, Town Summer Camp at Livingston Public Schools

  • Lori Kitts

    Lori KittsLori Kitts

    Headstart Preschool Teacher at HRDC Head StartHeadstart Preschool Teacher at HRDC Head Start

CREATE PROFILE