Misti Easter
Server / Cashier
Coffeyville,KS
Summary
Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service.
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Server Shift Leader
Gigi's Burger Bar
Coffeyville, KS
10.2022 - 06.2024
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Developed strategies for improving customer service standards within the restaurant.
- Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
- Supervised cashiering activities at the register in order to prevent any discrepancies with payment processing.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Enforced safety regulations within the restaurant environment including proper food handling practices and sanitation protocols.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Server Shift Leader
Eggbert's
Coffeyville, KS
09.2014 - 10.2022
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Developed strategies for improving customer service standards within the restaurant.
- Provided feedback to individual servers regarding their performance both verbally and through written documentation.
- Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Enforced safety regulations within the restaurant environment including proper food handling practices and sanitation protocols.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
- Managed tables throughout dining room to execute service at highest level.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Server Shift Leader
Shirley's Cafe
Coffeyville, Kansas
07.1997 - 09.2013
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Directed and assisted in general dining room cleaning and sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
South Coffeyville High School
South Coffeyville, OK05-1998
Skills
- Assignment Delegation
- Staff Motivation
- Dining room monitoring
- Menu presentation
- Guest service
- Menu knowledge
- Customer Relationship Management
- Verbal and written communication
- Strong leadership
- Table Bussing
- Food presentation
- Organization
- Cleaning and sanitation
- Food Safety
- Complaint Handling
- Upselling
- Table Setting
- Food handling
- Food Safety Standards
- Order Accuracy
- Adaptability and Flexibility
- Transactions and Cash Handling
- Ability to Lift 30 Pounds
- Dining customer service
- Analytical Thinking
- Food Service
- Safe alcohol service
- Food Running
- Food Preparation
- Sales expertise
- High-volume dining
- Guest Relations
- Cleaning and sanitizing
- Menu Memorization
- Upselling techniques
- Reliable and Responsible
- Reliability
- Organizational Skills
- Food Preparation and Safety
- Table turnover
- Interpersonal Skills
- Problem-Solving
- Conflict Resolution
- Analytical Skills
- Liquor, wine, and food service
- Menu Recommendations
- Food station setup
- Self Motivation
- Dish preparation
- Relationship Management
- Wine Knowledge
- Professionalism
- Team building
- Conflict and Complaint Resolution
- Effective Communication
- High Energy and Stamina
- Service prioritization
- Task Prioritization
- Food and Beverage Upselling
- Clear Communication
- Active Listening
- Decision-Making
- Warm and Friendly
- Point of Sale (POS) system operations
- Special Requests and Substitutions
- Check payment processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reference's
Shirley Frederick 620-515-6033
Stephanie Mattes 620-688-3751
Matt Rexwinkle 918-953-0200
Kkay Holmes 620-252-5286
Timeline
Server Shift Leader
Gigi's Burger Bar
10.2022 - 06.2024
Server Shift Leader
Eggbert's
09.2014 - 10.2022
Server Shift Leader
Shirley's Cafe
07.1997 - 09.2013
South Coffeyville High School