Summary
Overview
Work History
Education
Skills
Certification
Websites
Volunteer Experience
Timeline
Generic

Misti Evans

Fremont,CA

Summary

Accomplished Quality Assurance Business Analyst with a proven track record at Intuit, enhancing financial accuracy and compliance. Expert in data analysis and risk management, driving process improvements and cross-functional collaboration. Improved outbound call compliance by 20%, showcasing strategic decision-making and leadership. Proficient in QuickBooks and Salesforce, delivering actionable insights and operational excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Quality Assurance Business Analyst

Intuit
01.2024 - Current
  • Audited 100+ monthly payment workflows to ensure financial accuracy and policy compliance.
  • Improved outbound call compliance from 70% to 90% by updating QA tracking and reporting.
  • Led SOP revisions and created dashboards supporting cross-functional finance operations.
  • Audited RPA bots and ensured financial transaction integrity through quarterly reviews.
  • Regularly conducted extensive data analysis to identify trends and provide actionable insights, contributing significantly to product and process enhancements.

Risk Operations Team Lead

Intuit
01.2019 - 01.2024
  • Led and coached a 15+ person team overseeing fraud prevention, compliance, and financial risk across the customer lifecycle, driving operational consistency and accuracy.
  • Managed and resolved 50+ high-risk escalations monthly while maintaining SLA standards and delivering a positive customer experience.
  • Approved high-risk transactions, performed in-depth check deposit reviews, and flagged anomalies.
  • Spearheaded process improvements, automation initiatives, and training programs that enhanced scalability, team efficiency, and cross-functional transparency.
  • Developed and maintained audit-ready documentation and SOPs, reinforcing compliance, knowledge continuity, and risk mitigation.

Risk Operations Analyst

Intuit
01.2017 - 01.2019
  • Conducted comprehensive risk assessments on payment transactions, leveraging tools like LexisNexis and Salesforce to identify fraud patterns and ensure full compliance with regulatory standards.
  • Partnered with cross-functional teams to implement fraud detection systems and improve risk workflows, contributing to a reduction in financial exposure and enhancing operational resilience.
  • Led audits of payment processing systems and SOPs, identifying process gaps and driving corrective actions that improved adherence and audit readiness.
  • Investigated and documented suspicious activity, proposing data-driven solutions that strengthened fraud controls and aligned with evolving financial threats.
  • Analyzed historical transaction data to identify trends, proactively adjusting risk strategies and helping to safeguard millions in payment volume.

Finance Administrator

US Merchant Systems
Remote
01.2013 - 01.2017
  • Processed weekly payroll for 50+ employees using QuickBooks, including direct deposits, garnishments, and deductions, while resolving all payroll-related inquiries with speed and accuracy.
  • Managed full-cycle accounts receivable and payable, posting 100+ transactions weekly and maintaining clean, up-to-date financial records.
  • Recovered $20,000+/week in overdue balances through strategic follow-ups, effective negotiations, and customer relationship building.
  • Developed and implemented a collections process that significantly reduced 120+ day aged accounts, improving overall cash flow.
  • Researched and resolved billing discrepancies, prepared delinquency documentation, and coordinated escalations to third-party collections when needed.

Education

Diploma -

Vineyard High School

Skills

  • Quality assurance and risk management
  • Business analysis and financial operations
  • Budgeting and forecasting
  • Data analysis and regulatory compliance
  • Process improvement and team leadership
  • Cross-functional collaboration
  • Strategic decision-making
  • Software proficiency: QuickBooks, Salesforce, Microsoft Office Suite, Google Workspace, ServiceNow, JIRA, 10-Key

Certification

  • Intuit FMEA Certificate
  • Intuit Six Sigma White Belt Certification

Volunteer Experience

ASPCA, Camp Care, Local Food Bank

Timeline

Quality Assurance Business Analyst

Intuit
01.2024 - Current

Risk Operations Team Lead

Intuit
01.2019 - 01.2024

Risk Operations Analyst

Intuit
01.2017 - 01.2019

Finance Administrator

US Merchant Systems
01.2013 - 01.2017

Diploma -

Vineyard High School

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