Misti foster
Avery
Summary
Dynamic and results-driven professional with a strong work ethic and a positive attitude, experienced at Walmart as a Food Service Worker. Proven ability in multitasking and problem-solving, implementing best practices in cleanliness and sanitation, while enhancing customer satisfaction through effective communication and service excellence.
Overview
26
26
years of professional experience
Work History
Food Service Worker
Walmart
06.2016 - 11.2018
- Prepared and served food items in compliance with health and safety standards.
- Operated kitchen equipment, ensuring proper use and maintenance for optimal performance.
- Trained new staff on food service protocols and customer service practices.
- Monitored inventory levels, restocked supplies to maintain operational efficiency.
- Implemented best practices for cleanliness and sanitation in food preparation areas.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
Customer Service Representative
Hartehanks
01.2010 - 09.2013
- Assisted customers with inquiries and provided accurate information regarding products and services.
- Processed transactions efficiently using point-of-sale systems to ensure smooth customer experiences.
- Resolved customer complaints promptly, maintaining a positive company image through effective communication.
- Maintained knowledge of product offerings to recommend suitable solutions tailored to customer needs.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
- Learned company policies and procedures quickly, adapting to changes in the fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier Team Lead
Burger King
01.2002 - 12.2010
- Led cashier team, ensuring adherence to operational standards and efficient service delivery.
- Trained new staff on cash handling procedures and customer service best practices.
- Monitored daily transactions for accuracy, resolving discrepancies promptly.
- Implemented process improvements that enhanced checkout speed and customer satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
Asst Manager
Pizza Hut
04.1997 - 08.2009
- Led team in developing and implementing operational strategies to enhance workflow efficiency.
- Streamlined communication processes between departments to improve project collaboration and execution.
- Mentored junior staff, fostering skill development and enhancing team performance through guidance.
- Analyzed performance data to identify areas for process improvement and strategic adjustments.
- Developed training programs focused on best practices, improving employee knowledge and productivity.
- Created detailed reports on project progress, facilitating informed decision-making by senior management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Data Analysis Specialist
Ezmart Corporate Office
09.1992 - 04.1999
- Analyzed complex datasets to identify trends and support strategic decision-making.
- Developed data visualization dashboards for real-time performance tracking and reporting.
- Collaborated with cross-functional teams to enhance data integrity and accuracy across systems.
- Implemented advanced statistical models to forecast operational outcomes and optimize processes.
- Evaluated new analytical software tools, recommending solutions that align with organizational goals and needs.
- Conducted thorough needs assessments to inform the development of customized analytics solutions tailored to individual business units'' requirements.
- Created and ran reports to confirm accuracy of data and made corrections according to instructions within specified timelines.
- Collaborated with cross-functional teams to optimize data collection and integration strategies.
Education
High School Diploma -
Texas High School
Texarkana, TX05.1996
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
Timeline
Food Service Worker
Walmart
06.2016 - 11.2018
Customer Service Representative
Hartehanks
01.2010 - 09.2013
Cashier Team Lead
Burger King
01.2002 - 12.2010
Asst Manager
Pizza Hut
04.1997 - 08.2009
Data Analysis Specialist
Ezmart Corporate Office
09.1992 - 04.1999
High School Diploma -
Texas High School