Misti Gagnier
Ogden
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
General Manager
Best Western Turquoise Inn & Suites
07.2022 - 12.2025
- Oversaw day-to-day operations of 77-room hotel with staff of 14-20 employees.
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service consistency.
- Developed and implemented strategic marketing initiatives to enhance hotel visibility and occupancy rates.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Established strong vendor relationships, negotiating contracts to secure favorable terms for hotel supplies and services.
Front Desk Agent
My Place Hotels
09.2020 - 05.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Trained and mentored new staff on front desk procedures and customer interaction techniques.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
Davis Adult Education
Ogden, UT01-2017
Skills
- Brand management
- Strong verbal and written communication
- Revenue generation
- Guest satisfaction
- Hospitality operations management
- Workflow efficiency
- Effective team coordination
- Prioritization and scheduling
- Leadership and team building
- Troubleshooting skills
- Collaborative team member
Certification
- Human Trafficking Awareness & Prevention Training
- Carbon Monoxide Awareness Training