Open To Work
Misti Gagnier
Ogden,UT
Summary
Hospitality professional with robust experience in delivering exceptional guest services and ensuring smooth operations. Strong focus on teamwork and achieving results, adaptable to changing needs. Skilled in customer engagement, conflict resolution, and maintaining high standards of cleanliness and organization. Reliable and efficient, bringing positive attitude to every challenge.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Hotel General Manager
Best Western Turquoise Inn & Suites
10.2024 - 12.2025
- Oversaw day-to-day operations of 77-room hotel with staff of 14-20 employees.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Established strong vendor relationships, negotiating contracts to secure favorable terms for hotel supplies and services.
Hotel Front Desk Agent
Best Western Turquoise Inn & Suites
07.2023 - 10.2024
- Coordinated room assignments and maintained accurate booking records using property management system.
- Managed guest check-in and check-out processes efficiently, ensuring a smooth arrival experience.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Hotel Front Desk Agent
My Place Hotels
09.2022 - 04.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Trained and mentored new staff on front desk procedures and customer interaction techniques.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
Restaurant Server
Olive Garden
02.2019 - 08.2022
- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to optimize workflow during peak hours.
- Recommended menu items based on guest preferences, increasing overall sales through personalized service.
- Maintained cleanliness and organization of dining area to create an inviting environment for guests.
- Cultivated warm relationships with regular customers.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Davis Adult Education
Ogden, UT01-2017
Skills
- Brand management
- Strong verbal and written communication
- Hospitality operations management
- Workflow efficiency
- Effective team coordination
- Prioritization and scheduling
- Leadership and team building
- Troubleshooting skills
- Collaborative team member
- Customer service
- Computer skills
- Phone and email etiquette
Certification
- Human Trafficking Awareness & Prevention Training
- Carbon Monoxide Awareness Training