Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misti Gallion

Greer,SC

Summary

Motivated Patient and Customer Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. 10+ years of experience. Pursues every opportunity to support team members and proactively address issues. In seek of employment that will allow me to demonstrate my talent and skills in a rewarding career.

Overview

21
21
years of professional experience

Work History

Food Service Worker

Greenville County School District
06.2023 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.


Stocker

Ross Dress For Less
01.2023 - 06.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Kept work areas neat, clean and free from debris.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Assisted in recruiting, hiring and training of team members.

Patient Service Representative

The Hand Center- Prisma
08.2017 - 12.2020
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Epic software to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Balanced deposits and credit card payments each day.
  • Resolved billing inquiries and disputes in timely fashion.
  • Investigated insurance claims denials and appeals.


Admissions Counselor

Greenville Health System
11.2014 - 08.2017
  • Assisted in patient admission process based on federal and state laws.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Assisted in recruiting, hiring and training of team members.

Customer Service/Data Entry

SmileMakers Inc
09.2012 - 12.2012
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Answered customer questions about product availability and shipment times.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Described products to customers and how best to care for merchandise.

Store Manager/Baker

Cupcake Creations
05.2009 - 02.2011
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.


Customer Service/Data Entry

Verizon Wireless
08.2006 - 04.2007


  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Organized and scheduled customer orders to appropriate departments.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Managed 100+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Completed bill analysis to compare companies and show customers savings.

Customer Service/Data Entry

MCI
09.2002 - 08.2006
  • Greeted customers from inbound calls with goal of first call resolution.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Entered phone calls, emails or hard copy information into computerized maintenance management system.
  • Researched and answered customer work order status inquiries.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
  • Utilized innovative sales techniques to upsell products and services.
  • Conducted 75 + outbound phone calls daily to reach potential clients and market products and services.
  • Completed full bill analysis to show customer savings when switching.
  • Trained new employees.

Education

HS Diploma -

Blue Ridge High School
Greer, SC
01.2003

Skills

  • Hospital Admissions Counselor
  • Account Management
  • Clinic Administration
  • Payment Processing
  • Business Correspondence
  • Inbound and Outbound Calling
  • Recruiter and trainer
  • Management
  • Time Management
  • Attention to detail
  • Data Entry
  • Medical Terminology
  • Insurance Verification
  • Sales
  • Safe Food Handling
  • Food Assembly and Service
  • Customer and Patient Service

Timeline

Food Service Worker

Greenville County School District
06.2023 - Current

Stocker

Ross Dress For Less
01.2023 - 06.2023

Patient Service Representative

The Hand Center- Prisma
08.2017 - 12.2020

Admissions Counselor

Greenville Health System
11.2014 - 08.2017

Customer Service/Data Entry

SmileMakers Inc
09.2012 - 12.2012

Store Manager/Baker

Cupcake Creations
05.2009 - 02.2011

Customer Service/Data Entry

Verizon Wireless
08.2006 - 04.2007

Customer Service/Data Entry

MCI
09.2002 - 08.2006

HS Diploma -

Blue Ridge High School

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Misti Gallion