Misti Graham
Abilene
Summary
Dynamic professional with a proven track record at Abilene State Supported Living Center, excelling in teamwork and communication. Recognized for critical thinking and attention to detail, I effectively managed multiple projects while fostering a positive work environment. Committed to continuous improvement and delivering exceptional customer service in fast-paced settings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
1
1
Certification
Work History
QIDP
Abilene State Supported Living Center
07.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
ICF Administrative Assistant
HHSC
02.2016 - 06.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Family Based Safety Services Worker
Department of Family and Protective Services
04.2015 - 02.2016
- Enhanced cultural competence of agency staff by participating in diversity training sessions and sharing insights from personal experiences with diverse populations.
- Ensured child safety through timely investigations, accurate risk assessments, and appropriate interventions.
- Implemented permanency planning processes that prioritized reunification efforts while also considering alternative placement options when necessary.
- Continuously improved professional skills through ongoing training opportunities, staying current on best practices in child protection work.
- Advocated for children''s best interests in court proceedings, presenting clear documentation of case findings and recommendations.
- Collaborated with multidisciplinary teams to address complex cases and develop effective intervention strategies.
- Provided crisis intervention services during emergency situations, offering immediate support and coordinating necessary resources.
- Empowered families to make positive changes by identifying strengths and providing guidance on parenting strategies.
- Developed strong rapport with clients by building trust through empathy, active listening, and cultural sensitivity.
- Managed caseloads efficiently, maintaining accurate records and meeting all deadlines for reporting requirements.
- Improved child and family outcomes by conducting thorough assessments and developing comprehensive case plans.
- Maintained confidentiality of sensitive information while ensuring compliance with state regulations regarding record-keeping practices.
- Enhanced communication between families and service providers by serving as a liaison and facilitating regular meetings.
Child Protective Services Administrative Assistant
Department of Family and Protective Services
10.2011 - 04.2015
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Improved document processing speed by introducing automated templates for routine correspondence.
Child Protective Services Human Service Technician
Department of Family and Protective Services
04.2008 - 10.2011
- Demonstrated cultural competence while working with diverse populations, ensuring sensitivity to varying needs and backgrounds among clients served.
- Promoted a safe living environment for children through regular home visits, inspections, and evaluations.
- Improved family dynamics by providing supportive counseling and guidance on effective parenting strategies.
- Streamlined agency processes by proposing improvements to existing protocols based on personal experiences and observations within the field.
- Reduced risk factors by developing individualized safety plans tailored to each family''s unique circumstances.
- Facilitated successful reunifications by closely monitoring progress and adjusting case plans as needed.
- Assisted in building stronger communities through involvement in outreach programs, workshops, and educational events aimed at preventing child maltreatment.
- Enhanced child safety by conducting thorough investigations and assessments of reported abuse and neglect cases.
- Provided critical testimony in court proceedings that contributed to positive outcomes for children under protection.
- Cultivated resilience in families facing adversity through consistent support, encouragement, advocacy efforts.
- Maintained confidentiality regarding sensitive client information while ensuring compliance with all legal and ethical requirements.
- Established trust with clients through empathetic communication, leading to more accurate case information gathering.
- Contributed to team effectiveness by sharing insights during staff meetings, trainings, and supervisions sessions.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Developed and implemented strategies to reduce and prevent family conflict.
- Developed and implemented programs to support children's mental health and well-being.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Food Service Worker
Health and Human Services Commission
09.2003 - 04.2008
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Optimized food presentation to enhance customer dining experience.
- Implemented waste reduction strategies, contributing to cost savings.
- Reduced food preparation times by organizing workstations effectively.
- Conducted daily equipment checks to ensure operational efficiency.
- Collaborated with kitchen staff to plan and execute special events without hitches.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Cleaned and organized kitchen, dining and service areas.
Education
Bachelor of Arts - Public Relations
Arkansas Tech University
Russellville, AR05-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
Certification
- Certified in CPR through the American Heart Association. Expires 4/2026.
Timeline
QIDP
Abilene State Supported Living Center
07.2016 - Current
ICF Administrative Assistant
HHSC
02.2016 - 06.2016
Family Based Safety Services Worker
Department of Family and Protective Services
04.2015 - 02.2016
Child Protective Services Administrative Assistant
Department of Family and Protective Services
10.2011 - 04.2015
Child Protective Services Human Service Technician
Department of Family and Protective Services
04.2008 - 10.2011
Food Service Worker
Health and Human Services Commission
09.2003 - 04.2008
Bachelor of Arts - Public Relations
Arkansas Tech University
Similar Profiles
Garrett GalvanGarrett Galvan
Property Management Administration Assistant at Abilene State Supported Living CenterProperty Management Administration Assistant at Abilene State Supported Living Center
ERIKA BURRESSERIKA BURRESS
Registered Nurse Case Manager at Abilene State Supported Living CenterRegistered Nurse Case Manager at Abilene State Supported Living Center
Aimee BigarabaAimee Bigaraba
Direct Support Professional at Abilene State Supported Living CenterDirect Support Professional at Abilene State Supported Living Center
Trisha BosTrisha Bos
FOUNDER & TEAM LEAD at University of Texas Addiction Research InstituteFOUNDER & TEAM LEAD at University of Texas Addiction Research Institute
Morris HardinMorris Hardin
Purchasing Manager at Benmark SupplyPurchasing Manager at Benmark Supply