Misti Harper
Weatherford,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Driven employee with numerous years of experience offering personalized, courteous service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Telecommunicator
Parker County Sheriff's Office
04.2025 - 07.2025
- Answered multi-line phone systems to gather critical information for first responders, improving response times.
- Maintained strict adherence to confidentiality protocols.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Documented call details accurately for use in ongoing investigations and reports.
- Provided critical support during major emergencies.
- Managed stressful calls with empathy and professionalism until help arrived.
Insurance Agent
Goosehead Insurance Agency
05.2024 - 08.2024
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built strong relationships with clients through consistent communication and excellent customer service.
Insurance Agent
12 Point Insurance
2 2023 - 02.2024
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sold auto, home, rental and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Truly Title
Receptionist/Escrow Assistant
04.2022 - 09.2023
- Prepared variety of different written communications, reports and documents.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Shift Manager
Blessings Candles
05.2018 - 04.2023
- Carried out day-to-day duties accurately and efficiently.
- Retrieved and transported material and supplies to and from work area and locations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Acting General Manager
Williams-Sonoma Inc.
10.2009 - 02.2016
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Approved regular payroll submissions for employees.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Sales Associate
Design Center
04.2008 - 10.2009
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
Assistant Store Manager
Pottery Barn
10.2002 - 04.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Approved regular payroll submissions for employees.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
Education
High School Diploma -
Boswell High School
Saginaw, TX 05.1991 - 06.1991
Personal And Casualty Lines Insurance License -
America's Professor
05.2001 -
Skills
- Planning and Coordination
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Organization and Time Management
- Friendly nature
- Contract review and analysis
- Account management
- Client Relationship Management
Timeline
Telecommunicator
Parker County Sheriff's Office
04.2025 - 07.2025
Insurance Agent
Goosehead Insurance Agency
05.2024 - 08.2024
Truly Title
Receptionist/Escrow Assistant
04.2022 - 09.2023
Shift Manager
Blessings Candles
05.2018 - 04.2023
Acting General Manager
Williams-Sonoma Inc.
10.2009 - 02.2016
Sales Associate
Design Center
04.2008 - 10.2009
Assistant Store Manager
Pottery Barn
10.2002 - 04.2008
Personal And Casualty Lines Insurance License -
America's Professor
05.2001 -
High School Diploma -
Boswell High School
05.1991 - 06.1991
Insurance Agent
12 Point Insurance
2 2023 - 02.2024
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