Misti Justice
Royse City
Summary
Dynamic and dependable professional with extensive experience at USPS, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency through meticulous attention to detail and effective time management. Proven ability to foster teamwork and collaboration, ensuring timely deliveries while maintaining high customer satisfaction. Adaptable and committed to continuous improvement. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
CCA
USPS
02.2021 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Rural Mail Carrier Associate
USPS
12.2011 - 10.2015
- Delivered mail and packages efficiently to rural routes, ensuring timely service for customers.
- Maintained accurate records of deliveries and pickups, enhancing operational accuracy.
- Operated postal delivery vehicles, adhering to safety protocols and traffic regulations.
- Assisted in sorting and organizing mail to optimize delivery processes.
- Engaged with customers to address inquiries and resolve issues promptly.
- Contributed to team efforts during peak periods by managing high-volume deliveries effectively.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Sorted mail according to order of address appearance for easy access in field.
- Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
- Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
- Reduced instances of lost or misplaced mail through diligent attention to detail in sorting processes and organized storage methods within the vehicle.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
- Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.
- Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Organized mail ahead of delivery runs for correct routing.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Education
Associate of Arts - Science
Collin County Community College
Plano, TX12-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Calm under pressure
Timeline
CCA
USPS
02.2021 - 07.2023
Rural Mail Carrier Associate
USPS
12.2011 - 10.2015
Associate of Arts - Science
Collin County Community College