Misti Kellum
Sherwood,AR
Summary
Knowledgeable director with a proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Clinical Strategies
Arkansas Blue Cross Blue Shield
03.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Registered Nurse Case Manager
CHI St Vincent Hospital
12.2009 - 05.2023
- Provided direct patient care in multiple patient areas including Critical Care, Inpatient Rehabilitation, Behavioral Health, and Medical-Surgical units.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Manager of Case Management
Arkansas Blue Cross Blue Shield
08.2015 - 03.2021
- Developed comprehensive case management plans for clients, resulting in improved service delivery and satisfaction.
- Led a team of case managers to achieve higher success rates in client outcomes through regular training and performance evaluations.
- Spearheaded the implementation of evidence-based practice models within the department, elevating the quality of care and promoting a culture of continuous learning.
- Reduced backlog of pending cases by implementing efficient triage procedures and prioritizing high-need clients.
- Established strong relationships with external partners, enhancing collaboration and improving access to resources for clients.
- Optimized resource allocation by analyzing caseload data and adjusting staff assignments accordingly.
Case Manager
Arkansas Blue Cross Blue Shield
05.2013 - 08.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Nursing Supervisor
Premier Health And Rehab
03.2010 - 11.2012
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Delegated tasks and provided leadership for [Number] nurses and support personnel.
- Streamlined workflow for nursing staff by conducting regular unit assessments and process improvements.
- Increased staff retention through effective communication, mentorship, and professional development opportunities.
Registered Nurse
Select Specialty Hospital LTAC
09.2010 - 07.2012
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Education
Master of Public Health -
University of Arkansas For Medical Sciences
Little Rock, AR12-2025
Bachelor of Science - Nursing
Arkansas Tech University
Russellville, AR12-2015
Associate of Science - Nursing
Arkansas State University
Jonesboro, AR12-2009
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Strategies and goals
- Project Coordination
- Hiring and Retention
Certification
- Basic Life Support (BLS) Instructor – American Heart Association
- Advanced Cardiac Life Support (ACLS) Instructor – American Heart Association
- Certified Case Management
- Certified Facial Aesthetician - AAAMS
Timeline
Director of Clinical Strategies
Arkansas Blue Cross Blue Shield
03.2022 - Current
Manager of Case Management
Arkansas Blue Cross Blue Shield
08.2015 - 03.2021
Case Manager
Arkansas Blue Cross Blue Shield
05.2013 - 08.2015
Registered Nurse
Select Specialty Hospital LTAC
09.2010 - 07.2012
Nursing Supervisor
Premier Health And Rehab
03.2010 - 11.2012
Registered Nurse Case Manager
CHI St Vincent Hospital
12.2009 - 05.2023
Master of Public Health -
University of Arkansas For Medical Sciences
Bachelor of Science - Nursing
Arkansas Tech University
Associate of Science - Nursing
Arkansas State University
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