Misti Myron

Patient Access Representative

Altru Hospital

04.2005 - 02.2010

Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
Fostered culture of continuous improvement, suggesting process enhancements that were implemented clinic-wide.
Improved operational efficiency, organizing patient documentation and streamlining access to information.
Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
Improved patient satisfaction by efficiently managing registration and intake processes.
Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
Optimized resource allocation by effectively managing patient flow and scheduling.
Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
Enhanced data accuracy with meticulous verification of patient information and insurance details.
Enhanced patient experience, ensuring welcoming environment from first point of contact.
Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries.
Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
Greeted and assisted patients with check-in procedures.
Verified patient insurance eligibility and entered patient information into system.
Provided excellent customer service to patients and medical staff.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Answered incoming calls, scheduled appointments and filed medical records.
Followed document protocols to safeguard confidentiality of patient records.
Engaged with patients to provide critical information.
Responded to inquiries by directing calls to appropriate personnel.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Facilitated communication between patients and various departments and staff.
Resolved customer complaints using established follow-up procedures.
Delivered support to medical staff in completion of patient paperwork.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Recommended service improvements to minimize recurring patient issues and complaints.
Organized patient records and database to facilitate information storage and retrieval.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Trained new staff on filing, phone etiquette and other office duties.
Helped address client complaints through timely corrective actions and appropriate referrals.
Taught patients and families to use at-home medical equipment.

Summary

Overview

Work History

DSP

DSP

Patient Access Representative

Education

Bachelor Degree Of Business Administration - Accounting And Business Management

Skills

Certification

Timeline

DSP

DSP

Patient Access Representative

Bachelor Degree Of Business Administration - Accounting And Business Management

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