Misti Pagan
Hermitage,TN
Summary
Clinical professional with proven record of managing clinical operations and improving patient outcomes. Advanced knowledge in healthcare protocols complemented by collaborative approach to team management. Reliable in adapting to dynamic healthcare environments and dedicated to achieving optimal results through strategic planning and execution.
Clinical healthcare professional equipped to lead and optimize patient care operations. Proven expertise in managing clinical staff, streamlining processes, and ensuring compliance with healthcare standards. Strong focus on fostering team collaboration and adapting to evolving needs. Skilled in performance improvement, patient relations, and staff development, ensuring reliable and impactful results.
Overview
15
15
years of professional experience
Work History
Licensed Clinical Manager
HCA Tennessee Heart and Vascular
06.2025 - Current
- Led multidisciplinary teams to enhance patient care and operational efficiency in cardiovascular services.
- Developed and implemented quality improvement initiatives, increasing adherence to clinical protocols.
- Managed departmental budgets and resource allocation, ensuring optimal utilization of staff and equipment.
- Coordinated staff training programs, fostering professional development and compliance with best practices.
- Collaborated with physicians and administrative staff to streamline processes within heart and vascular care departments.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
Quality Assurance Specialist
Leidos QTC
02.2025 - Current
- Reviewing Veteran Exams
- Providing ratings on a Veterans claims
Senior Medical Assistant
After Hours Pediatrics
09.2023 - Current
- All Areas of patient care within a pediatric setting
- Various in house, CLIA WAIVED laboratory testing
- Assisting with suturing
- Training new team members
Clinical Messaging: Senior/Lead Trainer (Remote-Hybrid)
USF/TGP Health
06.2020 - Current
- Taking incoming calls from patients
- Resolving escalation calls from patients
- Refill medication, triaging patient needs for providers
- Making appointment for all departments
- Training of all new staff on EMR system, procedure and protocol of department
- Training clinical office staff on tasking provider messages
- Facilitating with day 2 of USFTGP new hire orientation
- Building a reeducation training program for current employees
- Evaluation of employees
Medical Assistant
USF/TGP Health
01.2019 - 06.2020
- Triaging patient, preforming labs, drawing blood, download of CGM and pumps.
- Organizing patient assistant for patient unable to afford insulin.
- Inventory of all diabetes/endocrinologist sample medication
- Setting up appointment for medication reps for providers to see.
- All other medical assistant duties.
Training and Development Specialist
Baycare
08.2015 - 09.2018
- Responsible for the delivery of established Cerner, Healthcare, Dragon Medical One, MedAptus and Customer Service training programs, curriculum and protocols for all clinical and non-clinical team members in classes of up to 15 participants.
- Provide one on one elbow support at go-live, retraining and as necessary.
- Training for Medical billing thru MedAptus.
- Recreate clinical workflows, provide input on revision and enhancement of training materials, review content and testing of course functionality and provide overall support to the training department.
- Perform other duties as assigned
Certified Medical Assistant- Back Office
Baycare Health
09.2010 - 07.2015
- All Areas of patient care within a pediatric setting, including appointment setting
- Phlebotomy on ages 6 months and older
- Various in house, CLIA WAIVED laboratory testing
Education
High school Graduate -
Robinson High school
01.1996
Certification - undefined
NHA
01.2014
Medical Assistant - undefined
Concorde Career Institute
01.2005
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Staff development
- Proficient in [software]
- Team management
- Patient flow
- Managerial experience
- Patient records administration
- Records management
- Patient relationship management
- Patient safety
- Effective communication
- Emergency situational awareness
Timeline
Licensed Clinical Manager
HCA Tennessee Heart and Vascular
06.2025 - Current
Quality Assurance Specialist
Leidos QTC
02.2025 - Current
Senior Medical Assistant
After Hours Pediatrics
09.2023 - Current
Clinical Messaging: Senior/Lead Trainer (Remote-Hybrid)
USF/TGP Health
06.2020 - Current
Medical Assistant
USF/TGP Health
01.2019 - 06.2020
Training and Development Specialist
Baycare
08.2015 - 09.2018
Certified Medical Assistant- Back Office
Baycare Health
09.2010 - 07.2015
Certification - undefined
NHA
Medical Assistant - undefined
Concorde Career Institute
High school Graduate -
Robinson High school
Personal Information
Title: Quality Assurance Specialist