Misti Rodgers
Center,TX
Overview
21
21
years of professional experience
Work History
Receptionist
Shelby County Parole Office
01.2009 - 02.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Agent
Texas FireHawk/SafetyHawk Oilfield
09.2007 - 11.2008
- Went onsite to oilfield Locations to Make sure they were up to code on OSHA requirements regarding their Safety Equipment/First-aid.
- Was on call for emergency situations where urgent needs needed to be met in a timely manner.
- Was able to maintain a respectful form of customer service communication AT ALL TIMES! *most important*
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Special Education Paraprofessional
Shelbyville ISD
08.2020 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
Sales Associate
Havertys Furniture
05.2006 - 09.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Processed payments and provided receipts to establish proof of transaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Utilized customer feedback to improve services and apply best practices.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Recommended accessories and complementary purchases to boost revenue.
- Regularly reviewed promotional materials to verify accuracy of product information.
- Logged reports, expenses, receipts, and sales in company database.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Accounts Payable/Receivables Clerk
A&B Valve & Piping Systems
02.2003 - 03.2004
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reconciled bank accounts to verify accuracy of cash records.
- Assisted manager in conducting internal audits to analyze findings.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Mcleod High School
Mcleod, TX05.2001
Skills
- Instructional Support
- Activities Oversight
- Special Needs
- Autism and Spectrum Disorders
Timeline
Special Education Paraprofessional
Shelbyville ISD
08.2020 - Current
Receptionist
Shelby County Parole Office
01.2009 - 02.2010
Sales Agent
Texas FireHawk/SafetyHawk Oilfield
09.2007 - 11.2008
Sales Associate
Havertys Furniture
05.2006 - 09.2007
Accounts Payable/Receivables Clerk
A&B Valve & Piping Systems
02.2003 - 03.2004
High School Diploma -
Mcleod High School
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