Misti Sciacca
Millersport,OH
Summary
Proven relationship builder and problem-solver, I enhanced patient satisfaction and increased trust at Licking Memorial Hospital. Leveraging a goal-oriented mindset and adept data collection skills, I significantly improved healthcare professional partnerships and streamlined patient processing at Whetstone Medical Clinic, demonstrating a positive attitude and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Medical Representative
Licking Memorial Hospital
02.2017 - 10.2024
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Contacted medical offices to obtain proof authorization information for medical testing.
- Contact insurance companies to obtain pre-certification for outpatient testing.
Medical Receptionist
Whetstone Medical Clinical
06.2000 - 02.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Education
High School Diploma -
Fairfield Union High School
Lancaster, OH05.1987
Skills
- Positive attitude
- Relationship building
- Problem-solving
- Data collection
- Goal-oriented mindset
Timeline
Medical Representative
Licking Memorial Hospital
02.2017 - 10.2024
Medical Receptionist
Whetstone Medical Clinical
06.2000 - 02.2017
High School Diploma -
Fairfield Union High School
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