Misti S. Unger

AUTHORIZATION SPECIALIST

TrueNorth Wellness Services

03.1994 - 05.2024

Over 30 years experience working in the Mental Health field
Started as a receptionist in 1994
Customer service all throughout my employment.
Later in 1994, transitioned to billing department & included accounts receivables duties.
Billing insurance companies, employee assistance programs (EAP), auto & workman's comp, Medicare & Medicaid
Job transitioned to include requesting/obtaining pre-authorizations for patient services
Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
Conducted regular audits of authorization records to verify accuracy and adherence to regulatory requirements, minimizing risk of noncompliance.
Promoted positive customer experiences by addressing concerns or questions related to insurance benefits for appropriate services.
Requesting ongoing authorizations in a timely and professional manner.
Entering & processing payroll.
Entering & updating Human Resources information for new & current staff.
Worked with patients requesting to transfer to another therapist.
Assisting patients scheduling follow-up appointments.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Skilled at working independently and collaboratively in a team environment.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated strong organizational and time management skills while managing multiple projects.