Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mistica Morales

Baytown,TX

Summary

Seeking a full-time role that offers professional challenges and leverages strong interpersonal, time management, and problem-solving skills. Experienced in customer relations and sales, with a proven ability to engage clients, promote sales, and manage inventory in an organized environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Gate Guard

Top Maintenance Services
01.2025 - Current
  • Monitored alarm systems, responded to alerts, and coordinated appropriate actions. Screened vendors and contractors before granting access to restricted areas. Managed access control systems and enforced security policies to maintain a safe environment for employees and visitors.

Crew Member Trainer

Raising Canes
01.2024 - 01.2025

Trained employees in customer service, food safety, and performance standards. Enhanced customer satisfaction through coaching. Assisted with orders, meal preparation, and payments while providing friendly service. Worked collaboratively with teammates and management.

To-Go Specialist

Olive Garden
10.2023 - 12.2024

Handled cash transactions accurately and maintained accountability for daily sales. Ensured order accuracy and efficient processing to enhance customer satisfaction. Fostered teamwork through clear communication between front-of-house and kitchen staff. Implemented an improved order tracking system, reducing customer wait times.

To-Go Specialist

El Toro Tex Mex Grill
06.2021 - 12.2022

Handled high-stress situations professionally, resolving customer concerns promptly. Managed to-go orders, providing menu details and accurate delivery estimates. Coordinated with kitchen staff for timely order completion. Processed payments efficiently at the register. Boosted sales by upselling daily specials and popular menu items.

Education

Associate Of Political Science - Political Science And Government

Lee College
Baytown, TX

High School Diploma -

Goose Creek Memorial
Baytown, Tx
01.2022

Skills

  • Team leadership
  • Skilled in conflict resolution
  • Employee relations
  • Fluent in Spanish & English
  • Attention to detail
  • Customer service

Certification

  • TWIC card
  • ISTC training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Gate Guard

Top Maintenance Services
01.2025 - Current

Crew Member Trainer

Raising Canes
01.2024 - 01.2025

To-Go Specialist

Olive Garden
10.2023 - 12.2024

To-Go Specialist

El Toro Tex Mex Grill
06.2021 - 12.2022

Associate Of Political Science - Political Science And Government

Lee College

High School Diploma -

Goose Creek Memorial