Mistie Arnold
Rock Hill,SC
Summary
Excellent communication and interpersonal skills Strong administration and organizational skills Ability to multi task and maintain strong attention to detail Proficient in Microsoft office and data systems Works well under pressure Can work independently or with a team Authorized to work in the US for any employer
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Conifer Health Solutions
10.2021 - Current
- Register in patient out patient surgeries
- Answer the phone and make liability calls
- Schedule appointments
- Verify patient information and insurance
- Submit insurance claims
- Highest collector every month $30-$60,000
- Work Emergency department and other departments
Food Lion To Go Lead
Food Lion
04.2019 - 10.2021
- Supervise the duties and performance of all food lion to go associates, maintain effective work schedules for food lion to go associates to meet business needs, provide leadership and motivation within the store, partner with department managers to ensure fresh orders, ensure compliance with local and state regulations, follow all company policies and procedures, communicate with customers via text messaging with excellent communication and customer service, support front end operations as needed
Mobile Expert
OSL Retail Services Inc
07.2018 - 12.2018
- Assist customers in phone purchases postpaid and prepaid
- Explain the different types of plans to determine what fits the customers needs
Nursing Assistant
Bradford Regional Medical Center
03.2017 - 10.2017
- Worked in a hospital
- Provided patients/residents with care and companionship
- Monitored vital signs
- Served meals
- Aided patients with personal hygiene
- Changed bed linens
- Performed post-mortem care, if needed
- Recorded patient care daily
- Aided in lifting patients when necessary
Personal Care Aide (PCA)
Venture Forthe
03.2015 - 12.2016
- Prompted and assisted elderly people or people with traumatic brain injuries with bathing, dressing, help fed them, cooked for them food, cleaned their house, drove them to appointments and took them grocery shopping
Cashier/ Sales Associate
Kmart
10.2014 - 12.2014
- Ran a cash register, handled money, wic checks, and credit cards, assisted customers with purchases
Sales Associate
Walmart
08.2012 - 09.2014
- Answered every inbound call from inside and outside lines, used a walkie and a paging system, let customers in and out of fitting rooms, put away apparel, worked independently
Merchandiser, Market Connect
Demonstrator
05.2011 - 08.2014
- Creatively presented, refilled, and sold our clients products by maintaining great store placement and customer service, worked hands on with various products through replenishment, resets, inventory, and merchandising fixtures and displays to our client specifications, strong presentation and speaking skills, demonstrated and sold the product, educated and engaged customers and sales associates on features and benefits of the product to promoted the sales, created an area that was appealing to customers
Store Manager
Piercing Pagoda
05.2008 - 09.2010
- Take inventory counts, hire employees, make the schedules, call customers to remind them of sales, maintain daily, weekly, and monthly sales goals and piercings, made bank deposits, handle customer complaints, open and close the store
Education
Associate - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL07.2016
G.E.D. -
Cattaraugus County Boces
Olean, NYSkills
- Clerical experience
- Medical office experience
- HIPAA
- Upselling
- Planograms
- Customer service (10 years)
- ICD-10
- Writing skills
- Attention to detail
- Multi-line phone systems (4 years)
- Cerner
- Working with people with autism
- Proofreading (4 years)
- Inpatient
- Marketing
- 10 key typing
- Relationship management
- OSHA
- EMR Systems
- Management
- Hospital Experience
- English
- Sales
- Executive administrative support
- Computer Operation
- Negotiation
- Medical office management
- Microsoft Office (6 years)
- Teamwork
- Epic
- Hospitality
- Multitasking (10 years)
- Managed care
- Microsoft Outlook
- PCA
- Medicare
- Customer communication (8 years)
- Vital Signs
- Triage
- Surgery
- Transcription
- Handling customer inquiries
- Customer Care
- Sales Management
- Computer literacy
- TYPING (4 years)
- Presentation Skills
- Cash Handling
- Medical Records
- Patient Care
- Experience with children
- CPT Coding
- Patient monitoring
- Patient interaction
- SAP
- RETAIL SALES (6 years)
- Store Management Experience
- Customer support (8 years)
- Personal assistant experience
- Microsoft Excel
- Inventory Control
- Medical Coding
- Time management
- Preschool experience
- Wireless sales
- Clinic
- Filing
- ICD-9
- Medical Billing
- Medical Terminology
- Merchandising
- Sales support (7 years)
- Retail Management
- Sales administration
- Assistant Manager Experience
- Supervising Experience
- Windows
- Pricing
- Ambulatory surgery center
- Administrative experience
- Contracts
- Office management
- RECEPTIONIST (3 years)
- Phone triage
- Data entry
- Data collection
- Order entry
- Senior care
- Dispatching
- Ability to follow instructions
- Organizational skills
- Computer skills (10 years)
- Microsoft Word
- Home health
- Outpatient
- Bilingual
- Documentation review
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- EMR
- Team collaboration
- Money handling
- Quality assurance
- Relationship building
- Flexible schedule
- Insurance billing
- Eligibility determination
- Conflict resolution
- Payment processing
- Patient education
- Information collection
- Registration management
- Work quality evaluation
- Call screening
- Team leadership
- Referral coordination
- Pre-admission requests
- EMR updating
- Post-discharge care coordination
- Fee collection
- Medical billing
- Regulatory compliance
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Policy understanding
- Records maintenance
- Medical coding
- Insurance company billing
- Complaint processing
- Multi-channel communication
- Patient feedback management
- Health insurance knowledge
- Appointment reminders
- Admitting coordination
- Privacy regulations knowledge
- Patient identity verification
- Registration and scheduling
- Caring and empathetic
- Medical insurance
- Calm and effective under pressure
- Insurance authorizations
- Patient documentation
- Punctual and hardworking
- Insurance verifying
- Administrative and office support
- Resolving problems
- Patient interviewing
- Multi-line telephone systems
- Gathering information from patients
- Insurance forms processing
- Patient confidentiality and data security
- Clerical and filing support
- Payment collection
- Explaining policy and procedures
- Documenting and recording information
- Communicating to patients and families
- Claims handling and coverage verification
- Records management
- Document filing
- Medical history documentation
- Patient intake
- Benefits explanation
- Word processing
- Health information Access management
- Interpreting physician orders
- Reliability and dedication
- Providing information and resources
Accomplishments
- Achieved rewards by completing highest collections with accuracy and efficiency.
Certification
- Certified Medical Assistant
- CPR Have been certified for CPR
- Driver's License
- First Aid Certification
Additional Information
- SKILLS
- Customer Service
- Working independently
- People friendly
- Computer knowledge
- Typing skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative
Conifer Health Solutions
10.2021 - Current
Food Lion To Go Lead
Food Lion
04.2019 - 10.2021
Mobile Expert
OSL Retail Services Inc
07.2018 - 12.2018
Nursing Assistant
Bradford Regional Medical Center
03.2017 - 10.2017
Personal Care Aide (PCA)
Venture Forthe
03.2015 - 12.2016
Cashier/ Sales Associate
Kmart
10.2014 - 12.2014
Sales Associate
Walmart
08.2012 - 09.2014
Merchandiser, Market Connect
Demonstrator
05.2011 - 08.2014
Store Manager
Piercing Pagoda
05.2008 - 09.2010
Associate - Medical Administrative Assistant
Ultimate Medical Academy
G.E.D. -
Cattaraugus County Boces
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