Mistie Long
Mutual,OK
Summary
Experienced insurance agent and business owner with a strong background in policy administration, underwriting coordination, and claims follow-up. Known for clear communication, personalized service, and accurate quote preparation. Focused on helping clients choose the right auto, home, life, and health coverage.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Insurance Agent
Gwaine Mathews State Farm
Woodward, OK
03.2018 - Current
- Guided clients on auto, home, life, and health coverage options.
- Evaluated policy details thoroughly to support accurate coverage recommendations.
- Created customized insurance quotes based on detailed client assessments.
- Managed client relationships through personalized outreach and responsive service delivery.
- Updated client policies promptly to reflect changing needs and circumstances.
- Processed new business applications in State Farm systems.
- Followed up on claims with customers and coordinated with agency support teams.
- Communicated with underwriters and submitted forms to obtain binder coverage.
Retail Store Owner
Cowboy's Tack Shop
Woodward, Oklahoma
07.2013 - Current
- Led hiring, training, and supervision of sales staff, ensuring high service quality and customer satisfaction.
- Developed store marketing plans that increased customer engagement and sales performance.
- Managed inventory control by coordinating timely merchandise orders with suppliers to optimize stock levels.
- Analyzed financial statements and sales or activity reports to evaluate productivity and goal achievement.
Insurance Agent
Don Degand State Farm
Woodward, Oklahoma
06.1994 - 07.2013
- Facilitated better coverage fit by guiding clients on auto, home, life, and health options.
- Achieved strong customer satisfaction through clear, friendly explanations of State Farm products.
- Informed policy decisions came from clear answers to prospective policyholder questions and concerns.
- Generated repeat business and referrals by providing personalized service.
Education
High School Diploma -
Woodward High School
Woodward, OK05-1993
Skills
- Quote preparation
- Underwriting coordination
- Claims management
- Risk assessment
- Policy analysis and administration
- Client management
- Customer relationship management
Certification
- Oklahoma Insurance license in health, life, property & casualty
- Texas Insurance license in health, life, property & casualty
- Kansas Insurance license in health, life, property & casualty
- Colorado Insurance license in health, life, property & casualty
Timeline
Insurance Agent
Gwaine Mathews State Farm
03.2018 - Current
Retail Store Owner
Cowboy's Tack Shop
07.2013 - Current
Insurance Agent
Don Degand State Farm
06.1994 - 07.2013
High School Diploma -
Woodward High School