Mistie Lord

Supervised team members in associating insurance payments to patient accounts.

Created user ID's for insurance provider portals.

Created and maintained numerous spreadsheets needed to calculate employee monthly bonus.

Performed employee reviews and 6 month check-ins and monitored team member job performance.

Audited team members accuracy and errors.

Maintained employee time cards.

Assisted with insurance specialist's duties.

Called insurance companies for eob's.

• Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
• Maintained high standards of customer service by building relationships with clients.
• Maintained confidentiality of patient finances, records, and health statuses.
• Followed up on denials, late payments, extensions and other special circumstances.
• Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
• Communicated effectively with members of operations, finance, and clinical departments.
• Researched and resolved routine and complex issues.
• Resolved discrepancies in insurance payments by collaborating with carriers.

• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Promoted a positive work environment through open communication and constructive feedback.
• Excelled in every store position and regularly backed up front-line staff.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Tracked receipts, employee hours, and inventory movements.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Exercised composure under pressure and in escalated customer service scenarios.
• Cooperated with coworkers to improve customer experience and manage storefront.

• Input high volume of monthly invoices with consistent accuracy.
• Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
• Identified and resolved internal accounting variances, promoting data accuracy.
• Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
• Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
• Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decisionmaking.
• Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
• Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
• Maintained accounting records utilizing in-house and client systems.
• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Matched purchase orders with invoices and recorded necessary information.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Tracked financial progress by creating quarterly and yearly balance sheets.
• Entered figures using 10-key calculator to compute data quickly.
• Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
• Input financial data and produced reports using Software.
• Maintained account accuracy by reviewing and reconciling checks monthly.