Mistie Martinez
Citrus Heights,CA
Summary
Experienced Financial Insurance Coordinator with 11+ years in insurance verification and patient financial services. Expertise in benefit interpretation, authorization securing, and financial responsibility education. Proven ability in budget management, financial reporting, and accounts reconciliation, with strong skills in financial analysis and effective communication. Known for enhancing financial accuracy and process streamlining in dynamic environments.
Overview
12
12
years of professional experience
Work History
Lead Financial Coordinator
Northern California Fertility Medical Center
05.2014 - Current
- Conduct patient consultations to explain financial policies, requirements, and cost estimates, ensuring clarity and patient understanding.
- Verify patient insurance benefits and document details accurately in patient progress notes.
- Request and manage insurance authorizations; review and approve loan payments from outside lending companies.
- Perform patient follow-up to secure payment of outstanding co-payments, balances, and coinsurance.
- Respond promptly to patient inquiries regarding billing, financial policies, claims submission, and account status.
- Oversee and manage assigned patients’ financial matters throughout their treatment plan to ensure smooth processes.
- Deliver high-quality customer service with professionalism, empathy, and attention to detail.
- Provide leadership support by overseeing administrative team operations and serving as backup trainer for onboarding new hires.
Education
High School Diploma -
Center High
Sacramento, CA05.2009
Skills
- Expertise in prior authorizations and peer coordination
- Experienced with Microsoft Office Suite and typing
- Administrative & Scheduling: Patient scheduling, financial coordination,
- loan payment review, account audits, and accounts payable audits/review
- skilled at multitasking in high-volume, fast-paced environments
- Communication & Team Leadership: Excellent interpersonal skills with ability to communicate clearly and concisely; experienced in team oversight and training support
Timeline
Lead Financial Coordinator
Northern California Fertility Medical Center
05.2014 - Current
High School Diploma -
Center High
LEADERSHIP
Oversaw administrative team operations, provided daily guidance and workflow support, and served as backup trainer for onboarding new hires to ensure consistency, efficiency, and team development.