Mistie Ohler
Monrovia,IN
Summary
Service professional with strong foundation in managing service operations and improving customer satisfaction. Proven ability to streamline administrative processes and support team efficiency. Focus on collaboration and adaptability to meet evolving needs, with strong problem-solving and organizational skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Administrator
RECO Equipment
03.2021 - Current
- Assist manager with daily operations within the company
- Coordinate equipment deliveries utilizing internal transportation methods
- Dispatch technicians to jobs
- Monitor information regarding order status
- Answer and direct calls to proper personnel
- Invoice customers and assist with credit card coding
- Enter employee’s time for payroll
- Enter and code vendor invoices
Director of Service
Performance Mechanical Contracting
12.2007 - 02.2021
- Direct and oversee all aspects of the company’s organization
- Establish policies and procedures that produce high quality customer service
- Monitor progress towards achieving objectives and policies
- Provided problem resolution via multiple communication channels
- Supervise and manage field Service Technicians and Office Personnel
- Oversee daily operations within the company
- Maintain relationships with customers and develop new business opportunities
- Collections and Recovery support
- Provide support to sales team when needed
- Provide support to service techs, plan schedule, provide reports on billings/techs
- Dispatch service techs to necessary location on a daily basis
- Answer multi-line telephone (take/enter new calls, keep clients updated, etc)
- Data entry for time sheets, invoices, billings, and other miscellaneous items
- Create and invoice customers for services performed
Warranty Clerk
Hubler Chevrolet
11.2004 - 12.2007
- Process new warranties purchased/sold
- Process and mail new vehicle contracts to lenders
- Answer multi-line telephone for sales calls
- Cancel/reimburse customers on claims
Deputy Clerk
Marion County Clerk’s Office
10.2003 - 11.2004
- Process files from Prosecutors office
- Prepare files to be sent to judge for review
- Answer telephone (provide general public with inmate information)
- Deliver files to next appropriate court rooms for following hearing(s)
Education
Associates - Business Administration
International Business College
Skills
- Policy enforcement
- Incident management
- Organizational expertise
- Asset management
Certification
Continuing Education: Dale Carnegie Leadership Certification
Timeline
Service Administrator
RECO Equipment
03.2021 - Current
Director of Service
Performance Mechanical Contracting
12.2007 - 02.2021
Warranty Clerk
Hubler Chevrolet
11.2004 - 12.2007
Deputy Clerk
Marion County Clerk’s Office
10.2003 - 11.2004
Associates - Business Administration
International Business College
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