Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
Interests
Generic

Mistie Pearson

East Wenatchee

Summary

Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Security-conscious and customer-focused, with top-notch teamwork and interpersonal communication skills. Kept cash drawers accurate and secure with smooth payment processing and maximized loss prevention methods. Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Horizon Air
08.2022 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer complaints with empathy, ensuring timely resolution and satisfaction.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Assisted in training new team members on customer service protocols and systems.
  • Secured numerous trainings and certifications within the company

Design Consultant

Mistie Pearson
12.2018 - Current
  • Designed graphics for websites, logos and promotions for marketing purposes.
  • Built corporate brands by designing cohesive looks between elements.
  • Designed website layouts, templates and unique branded looks.
  • Completed final touches for projects before rollout.
  • Used multiple software programs to create images and layouts.
  • Applied knowledge of production to create high-quality images.
  • Created advertisements, brochures and logo designs to promote new products and programs.
  • Developed print materials such as brochures, banners and signs.
  • Met with customers to present mockups and collect information for adjustments.
  • Created digital image files for use in digital and traditional printing methods.
  • Contributed design ideas in early planning stages with customers and project managers.
  • Designed creative digital displays used in online advertising for local businesses.
  • Developed display, marketing and packaging materials to support product branding strategies.
  • Created designs and collaborated with technical team to complete projects.
  • Created broad range of work using various design techniques.
  • Developed creative design for print materials, banners and signs.
  • Employed design fundamentals when selecting typography, composition, layout and color in design work.

Cashier, Accounting and Bar/Restaurant

Buzz Inn Steakhouse And Casino
07.2020 - 07.2023
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Mentored new team members on sales software system operation.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Checked personal identifications during alcohol and tobacco sales.

Health Educator

Mistie Pearson
10.2011 - 12.2020
  • Assisted with development of improved seminars and training materials.
  • Taught health education classes for community workers and members of public.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Managed applications, demographics and participant information of health education programs.
  • Partnered with agencies and organizations driving improvements in community health.
  • Developed and improved continuing education programs and new employee training on specific health issues.
  • Prepared presentations on health and safety concerns for public.
  • Carried out day-to-day duties accurately and efficiently.
  • Improved operations through consistent hard work and dedication.
  • Monitored company inventory to keep stock levels and databases updated.

Cashier

Walmart
09.2009 - 09.2011
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Manager

Uncle Tim's Pizzeria, Sports Bar And Casino
05.2005 - 12.2009
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Consulted with managers to organize special events and promotions.
  • Checked ID cards and verified bar guests were of legal age.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Followed strict recipes and drink measurements to minimize product used.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Poured and prepared mixed drinks for numerous customers daily.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Handled $200,000 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.

Waitress

Cattleman's Steakhouse
09.2002 - 05.2005
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Informed customers about daily and seasonal specials.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Met with chef to review daily specials and menu changes.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.

Bakery Worker

Village Bake Shop
06.1998 - 08.2002
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
  • Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Wrapped, boxed and weighed bakery department products.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Processed accurate credit, debit, check and cash sales transactions for customer orders through out the day.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

Manson High School
Manson, WA

No Degree - General Studies

Central Washington University
Ellensburg, WA

Associate of Applied Science - Medical

Wenatchee Valley College
Wenatchee, WA

Skills

  • Ul>Customer assistance
  • Ul>Cash Handling
  • Ul>Point of sale operation
  • Ul>Time management skills
  • Ul>Guest inquiries
  • Ul>Written and verbal communication
  • Ul>Identification checks
  • Ul>Customer Relations
  • Ul>Basic math skills
  • Ul>Money handling

Certification

  • CRO Certified, AAG
  • GSE Certified, AAG
  • Coaching Certified, AAG
  • CARE Certified, AAG
  • Cargo Certified, AAG
  • Complete Ramp Certified, AAG
  • Deice Certified, AAG
  • Mobile Champions Beta Employee, AAG
  • Previous Safety Chair, AAG
  • Previous Care Coordinator, AAG

Timeline

Customer Service Agent

Horizon Air
08.2022 - Current

Cashier, Accounting and Bar/Restaurant

Buzz Inn Steakhouse And Casino
07.2020 - 07.2023

Design Consultant

Mistie Pearson
12.2018 - Current

Health Educator

Mistie Pearson
10.2011 - 12.2020

Cashier

Walmart
09.2009 - 09.2011

Manager

Uncle Tim's Pizzeria, Sports Bar And Casino
05.2005 - 12.2009

Waitress

Cattleman's Steakhouse
09.2002 - 05.2005

Bakery Worker

Village Bake Shop
06.1998 - 08.2002

No Degree - General Studies

Central Washington University

Associate of Applied Science - Medical

Wenatchee Valley College

High School Diploma -

Manson High School

Personal Information

Title:

Interests

  • Family

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