Mistie Tyler
McCalla
Summary
Experienced Treasury Management Technical Support specialist with a decade of expertise in handling complex technical issues and client implementations. Known for delivering exceptional service and acting as a subject matter expert. Specializing in payments and operational risk across ACH, Wires, positive pay and online banking. Proven ability to assess and mitigate operational, fraud, and compliance risks. Known for analysis, partnership with Compliance, Operations, Technology, and Audit. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Treasury Management Technical Support
First Horizon Bank
Birmingham
10.2019 - Current
- Served as the primary technical point of contact for a portfolio of high-value commercial clients, providing expert support across all treasury management products and services.
- Resolved a number of client issues upon first contact, consistently exceeding team targets for client satisfaction and ticket resolution time.
- Acted as a subject matter expert for Tier 2 escalations, providing detailed analysis and guidance to resolve the most challenging technical problems.
- Collaborated with Product Management and Operations teams to test software releases and provide feedback from a client support perspective.
- Provided timely and accurate technical support for online banking platforms and treasury management services, maintaining a high level of client satisfaction.
- Analyzed and processed client requests for user administration, account entitlements, and system access.
- Documented all client interactions and issue resolutions in the Ncino system, ensuring a clear audit trail and knowledge base for the team.
Treasury Management Wire Transfer Operations Supervisor
Iberia Bank
Birmingham
06.2016 - 09.2019
- Actively support management in overseeing daily workflow operations.
- Facilitate communication with team members on identification and verification matters.
- Partner with management to design and implement departmental goals, policies, procedures, and performance standards.
- Review and authorize both domestic and international wire transfers.
- Collaborate with internal partners to resolve client account or wire instruction issues.
- Monitor and evaluate Online Banking Service wires.
- Coordinate closely with the Compliance to ensure adherence to Bank Secrecy Act Regulations.
Treasury Management Wire Transfer Specialist
Iberia Bank
Birmingham
09.2013 - 06.2016
- Receive, process and transmit incoming and outgoing domestic/international wire transfers.
- Analyze customer accounts and exercise sound judgment to ensure error-free processing and compliance with policies.
- Review OFAC items in wire queues, ensuring compliance with regulatory requirements.
- Identify, escalate, report questionable or potentially fraudulent requests in alignment with fraud prevention and compliance standards.
- Collaborate with internal teams and customers to resolve rejected wires and ensure successful completion of transactions.
Office and Project Administrator
First Place Properties and Development
Birmingham
05.2008 - 11.2012
- Administer weekly payroll disbursements, ensuring accuracy and timely processing.
- Oversee preparation and submission of monthly and quarterly tax payments in compliance with regulations.
- Coordinate and schedule meetings, inspections, and warranty work for construction projects.
- Manage daily procurement and delivery of materials to construction sites to support ongoing development.
- Collaborate closely with customers, providing support from interior design selections through to final walkthroughs, ensuring satisfaction at every stage.
- Collect and prepare required documentation for land plots, permits, licenses, E-911 approvals, and constructions financing.
- Assist with advertising and marketing activities to support project visibility and successful closings.
Trust Operations Specialist
South Trust Bank/Wachovia Bank
Birmingham
04.1998 - 12.2006
- Performed trade approvals within strict deadlines, maintaining compliance and accuracy.
- Processes daily wire transfers through the Depository Trust Company.
- Partnered with administrators and investment managers to prepare for upcoming trade settlements.
- Monitored settlement functions in collaboration with internal institutions and affiliates to ensure proper processing.
- Authored work manuals for multiple positions which were later adopted as standard training resources by the bank.
- Researched and resolved time-sensitive settlement discrepancies to prevent processing delays.
- Cross-trained in several diverse functions within the Trust Operations to provide flexible support.
Education
Academic Diploma - Member of FBLA, Award-winning service
Mortimer Jordan High School
Kimberly, ALSkills
- ACH and domestic/international wire transfer operations
- Remote deposit capture (RDC) and mobile RDC
- Lockbox services support
- Positive Pay (check fraud control)
- Account reconciliation and information reporting
- Online and mobile banking support (Bottomline)
- File transmission and integrations (SFTP/FTP)
- Token and MFA support
Two-factor authentication
OTP management
- Client training and documentation
- Technical support
- Treasury Management
- Tier 2 support
- NACHA compliance
- CRM software proficiency (Salesforce, nCino)
- FIS Hogan/ Fiserv PEP
- iPay Bill Pay (internal support)
Core Competencies
ACH & Wire Transfers (Domestic & International),FIS (Hogan), Fiserv PEP, iPay Bill Pay, Remote Deposit Capture (RDC), Lockbox, Positive Pay , Account Reconciliation (ARP), Information Reporting & SWIFT, Online Banking & Mobile Banking Platforms, MFA (Soft/Hard Tokens, File Transmissions (SFTP, FTP), Technical Troubleshooting & Diagnostics, Client training & Documentation, Tier 2 Escalation Support, System & File Format Analysis (NACHA, BA12), CRM Software (e.g., Salesforce, Ncino), Problem Resolution & Root Cause Analysis, Compliance and and sanctions, Cross functional coordination.
Timeline
Treasury Management Technical Support
First Horizon Bank
10.2019 - Current
Treasury Management Wire Transfer Operations Supervisor
Iberia Bank
06.2016 - 09.2019
Treasury Management Wire Transfer Specialist
Iberia Bank
09.2013 - 06.2016
Office and Project Administrator
First Place Properties and Development
05.2008 - 11.2012
Trust Operations Specialist
South Trust Bank/Wachovia Bank
04.1998 - 12.2006
Academic Diploma - Member of FBLA, Award-winning service
Mortimer Jordan High School