Mai Xiong
Fresno,CA
Summary
Dynamic and detail-oriented professional with a strong background in customer service and housekeeping, notably at Golden Bowl. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in cleaning techniques and health compliance, ensuring a pristine environment while fostering customer loyalty. Fluent in Hmong, enhancing service for diverse clientele.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housekeeper
Self
08.2016 - Current
- Conducted regular inventory assessments of cleaning supplies, ensuring adequate stock levels at all times.
- Enhanced client satisfaction through attentive service and responsiveness to special requests.
- Streamlined processes by identifying areas for improvement within daily cleaning operations.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Customer Service Cashier
Golden Bowl
08.2016 - 03.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Trained new cashiers on operational procedures and customer service standards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
Compact Group Morrison
05.2010 - 06.2015
- Implemented improvements to checkout processes, reducing wait times for customers.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
No Degree - Phlebotomy
Phlebotomy Training Specialists
Fresno, CA04-2025
High School Diploma -
Roosevelt High School
4250 E Tulare Ave Fresno, CA 9370205-1999
Skills
- Housekeeping
- Customer service
- Cleaning techniques
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Waste disposal
- Complex Problem-solving
- FLUENT IN Hmong
Certification
- Phlebotomy Certificate Training - April 2025
Languages
English
Full Professional
Hmong
Native or Bilingual
Timeline
Housekeeper
Self
08.2016 - Current
Customer Service Cashier
Golden Bowl
08.2016 - 03.2020
Customer Service Cashier
Compact Group Morrison
05.2010 - 06.2015
No Degree - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Roosevelt High School