Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Mistie White

Summary

Dedicated Customer Service professional with 35 years of experience and proven multitasking abilities. Brings polished communication skills and excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Abbvie
North Chicago, IL
08.2021 - Current
  • Supported patient care excellence via planning and interpretation of programs.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Provided primary patient support to internal and external customers.
  • Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
  • Offered advice and assistance to patients, paying attention to special needs or wants.
  • Responded to patient requests for products, services and company information.
  • Answered patient telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of patient calls with minimal wait times.
  • Crossed trained in Mayvret Support

Cashier

Bp Gas Station
Kenosha, WI
04.2017 - 08.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Patient Registration Specialist

Wheaton Franciscan Healthcare
Racine, WI
11.2010 - 07.2016
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Distributed informational materials, necessary forms and hospital procedures to patients.
  • Accurately inputted patient and insurance information into company's computer system using [Software].
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
  • Visited patients' rooms to collect insurance and financial information required for registrations.
  • Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
  • Trained new incoming employees

Patient Registration Associate

Hanger Prosthetics & Orthotics
Gurnee, IL
03.2006 - 09.2010
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
  • Assembled and disassembled patient charts based on specific departmental policies.
  • Collected, organized and entered patient data into medical systems.
  • Answered all calls for scheduling appointments and deliveries

Education

High School Diploma -

Grant Community High School
Fox Lake, IL
06.1990

Skills

  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Creative Problem Solving Understanding Customer Needs
  • De-escalation Caller Complaints
  • Responding to Difficult Customers
  • Multitasking and Prioritization Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Excellent Attention to Detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Abbvie
08.2021 - Current

Cashier

Bp Gas Station
04.2017 - 08.2021

Patient Registration Specialist

Wheaton Franciscan Healthcare
11.2010 - 07.2016

Patient Registration Associate

Hanger Prosthetics & Orthotics
03.2006 - 09.2010

High School Diploma -

Grant Community High School

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Mistie White