Hi, I’m
Mistihana Hunt
Nursing
Las Vegas,NV
Summary
Positive, upbeat customer service representative brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of computer systems. Punctual and responsible individual polished in navigating multiple computer systems and applications. Friendly and efficient customer representative devoted to maximizing customer satisfaction with exceptional service and support. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic Nurse Aide with 20+ years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations. Expertise in Nursing and Customer Satisfaction.
Overview
23
years of professional experience
2
years of post-secondary education
Work History
Dr Mehdi Ansarini MD-Neurologist
Home Health Caregiver
07.2023 - 11.2023
Job overview
- Enhanced patient comfort by providing compassionate and attentive care.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Provided physical assistance for mobility, promoting independence and safety in home environment.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Educated patients and families on disease management techniques, increasing self-sufficiency and confidence in managing their own care.
- Promoted positive atmosphere within home setting by engaging patients in meaningful conversation and activities.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
High Class Personal Care
Home Health Caregiver
08.2022 - 09.2023
Job overview
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, improving their overall quality of life.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Educated patients and families on disease management techniques, increasing self-sufficiency and confidence in managing their own care.
- Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
- Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Developed individual care plans for clients based on specific needs.
- Provided transportation and appointments management.
- Utilized universal precautions and infection control principles in all aspects of care.
- Transported clients for medical and personal outings.
- Assisted with end-of-life care.
Precision Opinion
Centers for Disease Control and Prevention
06.2022 - 07.2023
Job overview
- Enhanced product quality by conducting thorough inspections and implementing corrective actions.
- Developed improved inspection procedures for increased efficiency in the quality control process.
- Collaborated with project teams to ensure timely completion of site engineering tasks, resulting in successful project delivery.
- Reduced production errors by streamlining processes and implementing preventative measures.
- Managed material testing and analysis, ensuring compliance with industry standards and project specifications.
- Conducted site surveys and prepared detailed reports, contributing to accurate project planning and execution.
- Improved communication between departments by establishing clear lines of communication and regular progress updates, enhancing overall project efficiency.
- Optimized resource allocation by carefully monitoring project progress and adjusting schedules as needed.
National Telecom Solutions
Customer Service Representative
10.2019 - 12.2021
Job overview
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Wellfleet
Customer Service Representative
12.2013 - 08.2019
Job overview
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Bellagio Hotel and Casinolas vegas, NV
Customer Service Representative
Mar.2001 - Apr.2012 (11 education.years_Label & 1 education.month_Label)
Job overview
- Updated account information to maintain customer records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times.
Education
Colorado Technical UniversityColorado Springs, CO
from Business Administration And Management
06.2027
College of Southern NevadaLas Vegas, NV
CNA from Nursing Assistance
06.2000
Cheyenne High SchoolNorth Las Vegas, NV
GED
06.1995
Grand Canyon UniversityPhoenix, AZ
Healthcare Administration from Healthcare
05.2019 - 09.2021
Skills
- Report creation
- Credit card payment processing
- Report generation
- Shipping and receiving understanding
- Customer relations
- Inbound and Outbound Calling
- Conflict mediation
- Call Center Operations
- Clerical support
- High-energy attitude
- Technologically savvy
- Promotional support
- Courteous demeanor
- Senior leadership support
- Adaptive team player
- Product organization
- Sales expertise
- Problem-solving abilities
- Vital signs monitoring
- Chronic Disease Management
- Emotional Support
- Behavioral Management
- Palliative Care
- Personal Hygiene Assistance
- Nutrition management
- Hospice Care
- Medical Equipment Operation
- Dementia Care
- Compassionate Care
- Meal Preparation
- Respite Care
- Alzheimer's Care
- Medication Administration
- Progress Documentation
- Care plan assessment
- Patient transportation
- Care Plan Management
- Medication organization
- Client documentation
- Dressing assistance
- Patient Transport
- ADL support
- Housekeeping
- Recording vital signs
- Light Housekeeping
- Interpersonal Communication
- Mobility support
- Feeding Assistance
- Documentation
- First aid and safety
- Behavior redirection
- Medication Management
- Client Transportation
- Bathing Support
- Chronic Pain Management
- Progress Monitoring
- Patient Advocacy
- Elder Care
- Data Entry
- Certified Nursing Assistant (CNA)
- Personal Care Aide (PCA)
Timeline
Home Health Caregiver
Dr Mehdi Ansarini MD-Neurologist
07.2023 - 11.2023
Home Health Caregiver
High Class Personal Care
08.2022 - 09.2023
Centers for Disease Control and Prevention
Precision Opinion
06.2022 - 07.2023
Customer Service Representative
National Telecom Solutions
10.2019 - 12.2021
Grand Canyon University
Healthcare Administration from Healthcare
05.2019 - 09.2021
Customer Service Representative
Wellfleet
12.2013 - 08.2019
Customer Service Representative
Bellagio Hotel and Casino
Mar.2001 - Apr.2012 (11 education.years_Label & 1 education.month_Label)
Colorado Technical University
from Business Administration And Management
College of Southern Nevada
CNA from Nursing Assistance
Cheyenne High School
GED
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