Misti Kincaid

• Managed the day-to-day operations of the VA Office of Inspector General (OIG) Office of Healthcare Inspections (OHI) SharePoint site collection development.
• Led team of eight personnel and directly supervised performance of three staff. Duties included customer service requests, maintenance and permissions, content design, NINtex workflow development and maintenance, web part and dashboard creation and data analysis.
• Provided daily design/analysis/support/maintenance to 96 Parent sites, 2500+ sub-sites.
• Evaluated, reviewed, and recommended technical system requirements to senior leaders (SES and GS-15 level) and external agencies on SharePoint process improvements.
• Developed procedures, objectives, and strategies to optimize installation, configuration and maintenance in the SharePoint environment.
• Authored and maintained program documentation, training standards of practice, created training videos and assisted in live training sessions. These trainings included Word, Excel, OneNote, Teams, and Office.
• Co-lead on system migration from SharePoint 2007 to 2013, enhancing server speed, upgrading performance and reliability while minimizing downtime and end-user disruptions.
• Records manager and Records Liaison Officer (RLO) responsible for records lifecycles of creation and destruction of all official Office of Healthcare Inspection records, per National Archives Records Administration (NARA) federal regulations and requirements.

• Provided daily design, analysis, and maintenance to 98 parent sites, 1450+ sub-sites.
• Member of a four-person SharePoint team tasked with day-to-day operations in the Office of Healthcare Inspections (OHI).
• Responded to customer service requests, SharePoint maintenance issues, content design, NINtex workflow development, web part and dashboard creation, and data analysis.
• Permissions team lead across 3 site collections critical to operations and mission. Analyzed permission groups on all sites and restructured and streamlined permissions on collaboration project sites.
• InfoPath Form team lead-designed, deployed, and maintained 139+ InfoPath Forms for healthcare inspections and data collections.
• Led meetings with SES and GS-15 level leadership across the organization to plan, design, develop and improve SharePoint business processes.
• Lead SharePoint 2013 trainer-trained new staff on SharePoint 2013 system features. Authored help files, standards of practice, and documentation on SP features. Content included Word, document information panel, document compare recovery, Excel use, exports, datasheet views, OneNote, and report processing.

• Provided daily support and maintenance to 46 parent sites, 736 sub-sites.
• Managed day-to-day operations of SharePoint platform, responding to customer service requests, SharePoint maintenance issues and content creation.
• Permissions lead-maintained and established permission on all sites and sub-sites. Restructured 707 project sites, streamlining and simplifying user permission requests.
• Prepared, drafted, and edited, and reviewed findings and recommendations and conclusions for healthcare inspection reports.
• Provided administrative support for staff-timekeeping, leave coordination, data management, and supply purchaser. Maintained electronic records ensuring compliance with VA regulations and policies. Processed incoming and outgoing mail, drafted and edited director-level correspondence for signature to approving officials.
• Prepared personnel records, work papers, and electronic files for peer reviews-audit team lauded administrative process as a "Best Practice" for other offices.

• Collected, researched, analyzed, and managed data for 200+ Hotline cases providing senior leaders accurate case information.
• SharePoint conversion lead-revolutionized business technology practices from Teammate systems to SharePoint-one of six members selected to develop the new SharePoint database used for secure project collaboration.
• Authored three, first-ever OIG SP manuals: 1) Business Line Standard Operating Procedure (SOP), 2) Regional Office SOP, and 3) SP Project Integration Charter-key contributor to design and system training.
• Prepared, drafted, edited, and reviewed findings and recommendations for 30 healthcare inspection reports.
• Provided staff administrative support-timekeeper, leave coordinator, telework coordinator, data management, supply purchaser, training and equipment manager, and electronic records keeper.
• Processed incoming and outgoing mail, e-mail, and drafted director-level correspondence for signature.
• Prepared personnel records, work papers, and electronic files for peer review. Lauded as the "Best Practice" and used for other regional offices.
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• Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
• Patrolled assigned area to enforce laws, regulate traffic, control crowds, prevent crime and arrest violators.
• Investigated incidents and crimes, collected evidence, and recorded witness statements.
• Conducted interviews, drafted police reports, and testified in city and county courts to convict criminals
• Special Response Team member-concluded 4-hour hostage situation on negotiations team; 3 hostages survived with a positive outcome.

• Filled positions with over 200 clients across the United States and in deployed locations
• Networked with local companies (Lockheed Martin, Master Solutions, Camber, ITT, L-3 Communications, Tech Systems, Booz Allen Hamilton, SI Inernational, SAIC, and Air Force Academy representatives.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Reviewed and edited resumes, managed over 800 candidates to include cradle-to-grave job placements.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

• Managed Air and Space research for Functional Area Analysis for Homeland Defense and Civil Support Capabilities Based Assessment-one of the President's top 25 initiatives.
• Researched DOD, National Military Strategy, Air Force, Homeland Defense, and Civil Support related documents (4000K pages) to determine Air and Space mission, roles, applications, and capability gaps.
• Highlighted 1500+ Air and Space tasks for Functional Area Analysis.
• Developed Air and Space Capabilities Vulnerability Risk Assessment Task Summary.
• Reviewed/filled in Air and Space architecture gaps for table-top exercise. Worked through 6 Homeland Defense and Civil Support scenarios.

• Scheduled, planned, coordinated and accounted for Deputy Commander's (1-star equivalent) time and mission success.
• Protocol manager for all Deputy Commander VIP/DV visits, tours, ceremonies, and events.
• Editor and reviewer of all executive-level official correspondence.
• Recognition Program manager for 400+ Air Force and Army personnel across Canada.
• Managed worldwide travel, conferences and staff meetings.
• Travel budget coordinator for $50,000 in resource and supplies.
• Secretary of the Air Force/International Affairs Personnel Exchange Program Outstanding Contributor in 2006.
• Superior administrative and customer support to the US-Canadian Personnel Exchange Program
• Crisis action team member for Canadian-North American Aerospace Defense Homeland Security. Responded to four real-world events (UK terror plot, Super Bowl, and two suspect terrorist flights).

Chief of Employment and Relocations programs:

• Assignments, retirements, voluntary-involuntary separations, relocations, professional military education, developmental education, humanitarian assignments, early release program, and personnel reliability program for 8,000 active duty members. (5th largest Personnel Center: 8K military/65K civilians)
• 99 Mission Support Squadron Company Grade Officer of the Year for 2004.
• Military Personnel Flight Commander, during commander's deployment, managed four wings, one center, and 23 tenant units.
• Created online appointment system, reducing customer wait time by 65%.
• Developed new deployment tasking procedures, decreasing unfilled deployed billets by 40%.
• Authored Nellis Recall database, reducing unit recall times from 6 hours to 1.5 hours.
• Deployment Program Manager-developed and coordinated processing line to deploy 2,000+ troops in support of Operations ENDURING/IRAQI Freedom to 15 different locations worldwide.
• Immediate supervisor of 25 Personnel Deployment Function Team members.
• Air Combat Command Director of Personnel and Logistics Director Deployment Assistance Team recognized her 25-member team as "Best Personnel Processing Function seen to date".
• Reviewed, edited, tracked, and processed performance reports, career counseling assistance, awards, vacation, business travel, security clearances, and disciplinary actions.
• Trained 115 deployment managers on Accountability System Program, high-tech database and recall procedures.

Operational Training Development and Quality Assurance Evaluator for $27M contract (the USAF's premier weapons school)

• Provided Instructional Systems Design guidance and training to USAF Weapons School combat training units.
• Added 2 B-2/F-117 courses to US Weapons School curriculum (A-10, B-1, B-52, EC-130, F-15, F-15E, F-16, HH-60, AC-130, MH-53, RC-135, Command and Control Operations, Intelligence and Space).
• Ensured Air Force Instruction compliance for 17 weapons syllabi,1000+ deliverables to include: lesson packages, written exams, phase manuals, and instructional handbooks.
• Evaluator for two military members and 30 contractor courseware development professionals.
• Detachment 8, Air Combat Command, Company Grade Officer of the Quarter in 2003.
• Managed $18M United States Air Force Weapons School contract
• Technical editor for 500+ products as a Quality Assurance Evaluator.
• Integral liaison between US Weapons School, Detachment 8, and CBD/CAE contractors.
• Integral to the approval of the Special Operations Forces AC-130 and MH-53 syllabi approval.

• Direct supervision of 4 members, responsible for 43 programs in 15 different specialty codes and 26 different work sections.
• Provided career counseling assistance and professional military education advice.
• Organized weekly staff meetings, commander's calls, and briefed wing and group senior leaders.
• Reorganized command section-conducted 100% review of all personal information files, ensuring inspection readiness and increasing productivity.
• Personnel Reliability Program Manager for 240 military members on PRP.
• Prepared over 21 Articles 15, 5 discharges, and coordinated court-martial cases.

• Scheduled, planned, coordinated all Wing Commander activities.
• Managed all site visits involving the Wing Commander, both on and off base-VIPs, DVs, and ceremonies.
• Edited and reviewed all Wing-level official correspondence.
• Planned and coordinated support group PEP rally after inspection party-1000 members in attendance.

• Provided 24-7 homeland defense and security operations of the Minuteman III missile system.
• Ensured guided flight during nuclear launch code change, performed critical command and control software updates to launch control center, increasing rapid execution efficiency.
• Conducted missile guidance systems calibrations, increasing target accuracy and verified connectivity between airborne launch platforms.
• Earned "Highly Qualified" rating (Air Force Space Command's highest possible rating) in 1999.
• Outstanding performance on the 12th Missile Squadron Inspector General Evaluation in REACT-A missile system.