MISTINE MOLTZAU

• Provided assistance to the Executive Director, Shelter Manager, Volunteer/Event Coordinator, shelter Veterinarian, and shelter staff

• Front lines in a fast-paced environment

• Provided excellent customer service for internal and external visitors of the shelter

• Accepted and processed monetary transactions

• Accepted and logged monetary and in-kind donations

• Coordinated front desk operations, including animal adoptions

• Maintained employee schedules and assisted with coverage when needed

• Created weekly, monthly, quarterly, and annual reports for various news media, monthly municipal billing/stats, quarterly membership renewals, new adoption mailers, and newsletter mailing lists

• Trained new front desk employees on shelter operations

• Monitored and ordered office and shelter supplies

• Communicated with the public about specific animals and animal behavior

• Data entry of animal and donor information using Pet Point, Rescue Groups, Access Animal Database, and Trailblazer

• Completed and logged animal medical records

• Networked with and coordinated incoming and outgoing animal transports with other rescues and shelters across the country

• Assisted State of Wisconsin's inspector during dog seller license inspections

• Processed all intake and outcome paperwork (i.e. strays, surrenders, safekeeps, transfers, and abandoned animals)

• Coordinated rabies bite quarantines