MISTIQUE GRAY
Brandon,MS
Summary
Polished and professional with 4 years in banking retail and 15+ years in retail management. Successful in leveraging company tools/reports to enhance business acumen resulting in sales growth. Highly reputable in driving top sales growth at Bath & Body Works. Excelled in team building, staff recruitment, and problem resolution. Demonstrates strong interpersonal communication and ability to drive cohesiveness among coworkers. Hardworking, willing, and passionate about personal development for future business growth and advancement.
Overview
20
20
years of professional experience
Work History
Personal Banker
Cadence Bank
07.2021 - Current
- Promote a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Utilize strong interpersonal communication skills during client interactions, resulting in positive customer rapport.
- Open/close accounts while maintaining compliance with bank policies and regulations.
- Maintain in-depth knowledge of bank products/services to provide appropriate recommendations to customers.
- Address and resolve customer issue regarding overdrafts, fraudulent charges, fees and payments.
- Educate customers on use of banking website and navigation of mobile app.
- Back up teller team by handling needs of new and existing customers at teller row.
- Collaborate with branch manger in completing credit card/loan applications and closing process.
- Conduct yearly self-assessments of performance to identify areas for growth or improvement within the role.
- Reconcile general ledger accounts accordingly (cash items, charge off, mortgage suspense, etc).
Shift Manager
CVS Pharmacy
11.2021 - Current
- Greet customers entering store and responded promptly to customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies, quick pics and planograms.
- Operate cash register for cash, check, credit card transactions with excellent accuracy levels.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Assist customers with returns, refunds and resolving transaction issues.
- Help customers complete purchases, locate items, and join extracare programs.
- Ensure customers are aware of extra savings and comfortable navigating through the mobile app.
- Restock and organize merchandise through out store.
- Stock, tag and displayed merchandise per planogram and/or weekly ad.
- Ensure store is closed per policy and ready for next day.
Teller
BancorpSouth
03.2020 - 07.2021
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered customer inquiries on checking and savings accounts, including, transaction history, service charges, interest rates, loans, and lines of credit.
- Balanced cash drawer daily with minimal discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly and demonstrated adaptability during peak hours to minimize wait times.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Store Manager
Bath & Body Works
06.2007 - 12.2019
- Consistently led store team in top sales and conversion growth within the district (top 3 out of 10)
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed and implemented weekly store action plans for business growth through analysis of KPI's, trends, and past results.
- Managed store employees successfully in fast-paced environment through proactive communication and positive reinforcement.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product knowledge, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained associates in compliance with company policies and procedures.
- Onboarded new employees with training and cross-trained existing employees to maximize team agility and performance.
- Managed payroll daily to ensure store was on target with payroll budget.
- Develop effective ways to fill in any performance gaps between actual performance and company projections.
Assistant Store Manager
Bath & Body Works
04.2004 - 06.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased visual impact and through optimal arrangement of fixtures, walls and tables.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Spearheaded planning and execution of seasonal promotions to maximize revenue opportunities during peak periods.
- Maintained a visually engaging environment, ensuring brand consistency across all marketing materials.
- Trained new employees on visual merchandising techniques, encouraging professional growth and development.
- Conducted weekly walkthrough with store leadership team/district manager to assess areas for improvement in presentation standards and provide constructive feedback for continuous enhancement of the store environment.
Education
Associate of Applied Science - COMPUTER PROGRAMMING TECHNOLOGY
NORTHEAST MISSISSIPPI COMMUNITY COLLEGE
Booneville, MS05.2002
Skills
- Customer Service Management
- Interpersonal communication
- Business Acumen
- Team Building and Leadership
- Staffing and Recruitment
- Problem Resolution
- Sales expertise
- Payroll Management
- Cash Management
- Meeting Facilitation
Accomplishments
- Managed a store that exceeded district expectations on a quarterly basis (consistently ranked top 3 in district )
- Nationally recognized in Aspen, Colorado for leading store to rank in top 2% of the company ( #27 out of 1677 stores)
Timeline
Shift Manager
CVS Pharmacy
11.2021 - Current
Personal Banker
Cadence Bank
07.2021 - Current
Teller
BancorpSouth
03.2020 - 07.2021
Store Manager
Bath & Body Works
06.2007 - 12.2019
Assistant Store Manager
Bath & Body Works
04.2004 - 06.2007
Associate of Applied Science - COMPUTER PROGRAMMING TECHNOLOGY
NORTHEAST MISSISSIPPI COMMUNITY COLLEGE