Summary
Overview
Work History
Education
Skills
Timeline
Generic

MISTIR TESFAYE

Stone Mountain

Summary

Customer service professional with extensive experience at Macy's and other major retailers, specializing in sales and customer relations. Demonstrated ability to leverage communication skills and product knowledge to improve customer satisfaction and increase sales. Consistently recognized for surpassing sales targets while ensuring high standards of detail in product displays.

Overview

5
5
years of professional experience

Work History

Passenger Service Agent

Maximus Global Services
05.2025 - Current
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Announced flight status updates and information about gate changes over PA system.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Oversaw ticketing, gate and ramp services.

Gate Agent

Unifi
03.2025 - Current
  • Printed itineraries and tickets for passengers each day.
  • Facilitated communication between airline crew and ground staff regarding flight status updates.
  • Communicated delays or cancellations to passengers.
  • Maintained logs of departing flights and irregularities.
  • Assisted disabled passengers and verified IDs before boarding.
  • Greeted customers and inspected boarding passes for accuracy.

Brand Associate

Paradise Lagardere
08.2023 - 08.2024
  • Managed promotional materials for in-store events.
  • Guided customers with product selection and brand knowledge.
  • Set up display floors for product visibility.
  • Built relationships with customers and restocked merchandise.

Customer Service Associate

Saks Fifth Avenue
09.2021 - 01.2022
  • Welcomed customers and assisted with orders and pickups.
  • Collaborated with team members to maintain store cleanliness.
  • Kept up with current promotions and operated registers efficiently.

Customer Service Representative

Macy's
01.2021 - 08.2021
  • Collected customer information to recommend products.
  • Demonstrated features and benefits of items.
  • Explained customizable options and ensured satisfaction.

Retail Customer Service Representative

Primark
07.2020 - 01.2021
  • Assisted with customer inquiries and feedback.
  • Processed returns and guaranteed satisfaction.
  • Handled payments, receipts, and merchandise returns.
  • Maintained displays, set seasonal trends, and promoted products in various settings.

Education

Associate of Science - Medical Technology

Georgia State University
Atlanta, GA

Bachelor - Marketing Management

St. Mary University
01.2020

High School Diploma - undefined

Alpha Keranyo High School
06.2018

Skills

  • Sales expertise
  • Excellent written and oral communication
  • Customer Relations
  • Stocking
  • Sales
  • Product Promotion
  • Scheduling
  • POS (Point of Sale)
  • Cross-training
  • Store Merchandising
  • New Product Information
  • Cash Register Operation
  • Product Knowledge
  • Customer Management
  • Inventory management
  • Attention to detail
  • Visual Merchandising
  • Fast-paced environment
  • High organization
  • Presentation Boards
  • Team collaboration
  • Airline boarding procedures
  • Flight documentation and ticketing
  • Passenger assistance and wheelchair support
  • Travel document verification
  • Flight status communication
  • Airport safety and compliance
  • Conflict resolution under pressure
  • Multitasking in high-traffic environments

Timeline

Passenger Service Agent

Maximus Global Services
05.2025 - Current

Gate Agent

Unifi
03.2025 - Current

Brand Associate

Paradise Lagardere
08.2023 - 08.2024

Customer Service Associate

Saks Fifth Avenue
09.2021 - 01.2022

Customer Service Representative

Macy's
01.2021 - 08.2021

Retail Customer Service Representative

Primark
07.2020 - 01.2021

Bachelor - Marketing Management

St. Mary University

High School Diploma - undefined

Alpha Keranyo High School

Associate of Science - Medical Technology

Georgia State University

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