Mistry Campbell
Levelland,TX
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
Castle Property Management
09.2018 - 04.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Office Manager
Spike Dykes Ford
05.2010 - 08.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Morton High School
Morton, TX05.1991
Skills
- Strong Communication Skills
- Property tours and inspections
- Tenant relations
- Property Management
- Payment Collection
- Property Inspections
- Onsite tours
- Rent collection
- Policy Enforcement
- Application process proficiency
- Appointment Scheduling
- Showing and leasing of units
- Occupancy Management
- Property Maintenance
- Critical Thinking
- Data Entry
- Affordable housing programs knowledge
- Monthly Fee and Payment Collection
- Property Showing
- Schedule Coordination
- Violation Resolution
- Tenant and eviction laws
- Microsoft Office
- Maintenance knowledge
- Tenant Eligibility Determination
- Market Tracking
- Deposits Management
- Client Relations
- Preparing property agreements
- Rent Pricing Optimization
- Maintenance Management
- Vacancy Marketing
Additional Information
Fast Learner, Hardworking, Very Dedicated, Great People Skills
Timeline
Assistant Property Manager
Castle Property Management
09.2018 - 04.2024
Office Manager
Spike Dykes Ford
05.2010 - 08.2018
High School Diploma -
Morton High School
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