Summary
Overview
Work History
Education
Skills
Timeline
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Misty Abel

Summary

Well-rounded administrator, processing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Office Manager

Eagle Rock Timber Inc
06.2019 - Current
  • Ensure compliance with applicable laws regarding employment practices
  • Created and managed budgets for travel, training and team building activities
  • Interpreted and communicated work procedures and company policies to staff
  • Administered and maintained proper documentation of employee personnel regarding DOT
  • Trained and mentored administrative staff members in company policies, daily task, execution and industry best practices
  • Supervised staff members, organized schedules and delegated tasks
  • Coordinated office activities and operation to secure efficiency and compliance with company policies
  • Mediated conflicts between employees and facilitated effective resolutions to disputes
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel
  • Implemented and maintain company protocols to facilitate smooth daily activities
  • Ensured all company licensing in compliance with each state.

Office Assistant

Mountain West Products
05.2016 - Current
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy
  • Organized files, developed spreadsheets, faxed report and scanned document to improve organizational workflow
  • Typed, formatted and edited correspondence and other documents.
  • Managed approximately 30 incoming calls daily in a professional manner and directed callers to the appropriate personnel
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork and ordering supplies
  • Greeted visitors or callers to handle questions or direct to appropriate staff
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records
  • Performed data entry tasks into various computer systems accurately and efficiently
  • Understand and followed oral and written directions
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Provided customer service to incoming callers, ordering and maintaining a good relationship for return service.

Food Service

Wendy's Fast Food
06.2011 - 06.2016
  • Verified that all coupons were valid prior to processing them into the system
  • Maintained clean and orderly areas by sanitizing work area and removing all garbage
  • Greeted customers and responded to informational requests
  • Maintained cleanliness and presentation of stock room and production floor
  • Operated cash registers to process payments for goods and services
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for a quick resolution
  • Complied with all health and safety regulation while performing job duties
  • Greeted customers and provided friendly customer service
  • Maintained communication with all staff with friendly attitude.

Education

High School Diploma -

Central High School
Rexburg, ID
02.1997

Skills

  • Customer Service
  • Administrative Support
  • Data Entry
  • Customer Relations
  • Contract Administration
  • Office Administration
  • Schedule Coordination
  • Scheduling and Calendar Management
  • Workforce Management
  • Office Management
  • Scheduling Coordination
  • Organizational Skills

Timeline

Office Manager

Eagle Rock Timber Inc
06.2019 - Current

Office Assistant

Mountain West Products
05.2016 - Current

Food Service

Wendy's Fast Food
06.2011 - 06.2016

High School Diploma -

Central High School

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Misty Abel