Misty Acosta
Alamogordo,NM
Summary
Dynamic Warehouse Logistics Supervisor with a proven track record at Army and Air Force Exchange Services, excelling in shipping and receiving while fostering teamwork. Enhanced productivity through strategic process improvements and effective employee motivation, achieving significant reductions in lead times and inventory discrepancies. Committed to safety and operational excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Assistant Manager] position. Ready to help team achieve company goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
Work History
Warehouse Logistics Supervisor
Army and Air Force Exchange Services
08.2024 - 12.2025
- Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated inventory management processes, optimizing stock levels and minimizing discrepancies.
- Trained new staff in operational procedures and safety standards to promote a safe work environment.
- Implemented process improvements that enhanced overall productivity and reduced lead times.
- Monitored equipment maintenance schedules, ensuring optimal performance and reducing downtime.
- Conducted regular audits of inventory accuracy, addressing inconsistencies promptly to maintain reliability.
- Collaborated with cross-functional teams to streamline logistics processes and enhance service delivery.
- Developed training materials for staff onboarding, improving knowledge retention and operational efficiency.
- Maintained accurate records of inventory levels by regularly updating tracking systems and conducting physical counts as necessary.
- Reduced lost or damaged inventory rates by implementing proper storage and handling procedures.
- Optimized warehouse layout for better space utilization and more efficient product flow.
- Increased productivity and efficiency, initiating cross-functional team collaboration among warehouse departments.
- Managed a diverse team of warehouse personnel, promoting teamwork, communication, and problem-solving skills.
- Assisted upper management in developing budgets for labor costs, equipment purchases, and facility upgrades based on forecasted workload demands.
- Implemented quality control measures to ensure all products met required specifications before shipping to customers.
- Developed strong relationships with vendors, negotiating favorable contracts that benefited both parties.
- Improved accuracy in order fulfillment by conducting regular audits and staff training.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Store Manager
Army and Air Force Exchange Services
11.2019 - 08.2024
- Led daily operations ensuring exceptional customer service and efficient store management.
- Developed and implemented training programs enhancing staff performance and product knowledge.
- Analyzed sales data to optimize inventory levels and improve product placement strategies.
- Coordinated merchandising efforts to align with promotional events, increasing customer engagement.
- Oversaw budgeting processes, managing expenses while achieving financial targets for the store.
- Fostered a positive work environment, mentoring 15 team members to enhance productivity and morale.
- Streamlined operational processes, reducing overhead costs through effective resource management.
- Collaborated with corporate partners to ensure compliance with company policies and standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control by 10%, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Shift Manager
Army and Air Force Exchange Services
01.2013 - 11.2019
- Supervised daily operations to ensure compliance with company policies and safety standards.
- Trained and mentored 10 staff, fostering a collaborative and efficient work environment.
- Implemented process improvements, enhancing workflow efficiency and customer service quality.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Developed staff schedules to maximize productivity while maintaining labor cost efficiency.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Resolved customer complaints effectively, ensuring high satisfaction rates among patrons.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
Assistant Unit Manager
Acosta Sales & Marketing
08.2013 - 10.2019
- Led team in executing marketing strategies to enhance product visibility by 10% and brand engagement.
- Developed training programs for new hires, improving onboarding efficiency and staff performance.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Analyzed market trends to inform strategic decisions and optimize promotional efforts.
Warehouse Assistant
Army and Air Force Exchange Services
11.2011 - 01.2013
- Operated forklifts and pallet jacks for efficient material handling.
- Managed inventory accuracy through diligent stock counting and organization.
- Coordinated shipping and receiving processes to optimize workflow efficiency.
- Conducted quality control inspections to ensure compliance with standards.
- Collaborated with management to improve layout design for enhanced productivity.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Proactively identified damaged or defective items before shipping, minimizing 10% potential customer dissatisfaction and the need for returns.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Collaborated with other departments to optimize warehouse operations and keep production high.
Education
High School Diploma -
Nanakuli High And Intermediate
Waianae, HI06-1995
Skills
- Shipping and receiving
- Warehouse operations
- Warehouse management systems
- Load planning
- Stock control
- Materials handling
- Positive attitude
- Teamwork
- Time management
- Reliability
- Decision-making
- Safety procedures
- Work Planning and Prioritization
- Employee motivation
- Goal setting
- Time management abilities
Accomplishments
- ServSafe Certified 2027
- RMA 2017 Graduate
- Supervised team of 21 staff members.
- Collaborated with team of 8 in the development of reduce Inventory
Timeline
Warehouse Logistics Supervisor
Army and Air Force Exchange Services
08.2024 - 12.2025
Store Manager
Army and Air Force Exchange Services
11.2019 - 08.2024
Assistant Unit Manager
Acosta Sales & Marketing
08.2013 - 10.2019
Shift Manager
Army and Air Force Exchange Services
01.2013 - 11.2019
Warehouse Assistant
Army and Air Force Exchange Services
11.2011 - 01.2013
High School Diploma -
Nanakuli High And Intermediate