Misty Adams
Summary
Skilled team player equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Quick learner with the knowledge and ability to get anything done. Customer relations Time management Communication Money Task prioritization Escalation problem-solving
Overview
5
5
years of professional experience
1
1
Certification
Work History
Swim Lesson Instructor/Assistant Manager
SafeSplash Swim School
05.2022 - 08.2023
- Maximized protection for swimmers and guests, enforcing strict pool rules and facility policies
- Customized instruction strategies based on evaluations of student abilities.
- Prevented students from going beyond ability and fitness level, guiding each through skill-appropriate exercises and techniques
- Taught children, families and professionals swimming techniques.
- Demonstrated techniques in-person and used easily understood terms to improve student abilities
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Improved results and individual comfort by teaching proper breathing techniques.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Mentored and trained new swim instructors on best practices.
- Set up and broke down equipment before and after classes.
- Demonstrated proper form and technique to prevent injury.
- Utilized effective record-keeping system for tracking customer information.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught daily swim instruction to students varying in ages and skill levels.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Server
Waffle House
05.2022 - 09.2022
- Delivered food and beverages promptly to customers.
- Explained details for new menu items and daily specials.
- Demonstrated hospitality and customer service while greeting tables.
- Took accurate notes detailing customer orders.
- Cultivated warm relationships with regular customers.
- Processed credit card transactions, gift cards and cash payments.
- Memorized menu additions, changes and limited offerings.
- Followed safety, sanitization and food handling guidelines.
- Kept food service and preparation areas clean and neat.
- Assigned and arranged tables for large groups.
- Restocked service stations to maximize availability.
- Listened to guest needs and responded promptly for personalized service.
- Received complaints following procedures for maximum customer satisfaction.
- Informed customers of ingredients and allergens to support sensible menu choices.
- Communicated professionally with customers, colleagues and supervisors.
Self Checkout Host
Kroger
03.2021 - 11.2021
- Assisted customers with self-checkout machine operations.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Engaged with customers and offered assistance upon entry into store.
- Maintained awareness of product locations to assist customers in finding requested items.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Certified Lifeguard/Swim Instructor
Duncanville ISD
05.2018 - 06.2020
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Prepared equipment before each class class and stored items promptly after classes.
- Provided emergency first aid and CPR as needed.
- Motivated participants through one-on-one instruction and positive feedback.
- Demonstrated proper form and technique to prevent injury.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05.2020
Skills
- First and CPR Instruction
- Industry Best Practices
- Rule Enforcement
- Regulatory Compliance
- Cash Handling
- Order Accuracy
- Customer Relations
- Staff Management
- Staff Training
- Schedule Oversight
- Active Listening
Certification
- First Aid/CPR Certified
Timeline
Swim Lesson Instructor/Assistant Manager
SafeSplash Swim School
05.2022 - 08.2023
Server
Waffle House
05.2022 - 09.2022
Self Checkout Host
Kroger
03.2021 - 11.2021
Certified Lifeguard/Swim Instructor
Duncanville ISD
05.2018 - 06.2020
High School Diploma -
Duncanville High School
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