Misty Alcala
SAN ANTONIO,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
Work History
Telecommunications Clerk
Southwest Independent School District
10.2023 - Current
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
- Interacted with customers by phone, email, or in-person to provide information.
Realtor
Misty Alcala Realty Group
10.2020 - Current
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Criminal Warrant Processor
Bexar County Sheriff's Office
06.2014 - 10.2020
- Respond to inquiries from the public, various criminal justice agencies, and other entities regarding warrant information
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Increased productivity by effectively managing workload and prioritizing tasks.
Public Safety Dispatcher
Bexar County Sheriff's Office
08.2012 - 06.2014
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Recording Clerk
Bexar County District Clerk
02.2012 - 08.2012
- Performing data entry tasks
- Retrieving information from the filing system when requested
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
File Clerk
Bexar County District Clerk
08.2010 - 02.2012
- Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Performed regular maintenance on filing equipment such as label printers and scanners, ensuring consistent functionality throughout their lifespan.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Sidney Lanier High School
06.2009
Skills
- Problem-Solving
- Data Entry
- Administrative Support
- Computer Proficiency
- Multitasking Abilities
- Time Management
References
- Graciella Espinoza, 210-287-5242
- Kristina Morgan, 210-729-5880
- Alejandra Garcia, 726-219-3337
Timeline
Telecommunications Clerk
Southwest Independent School District
10.2023 - Current
Realtor
Misty Alcala Realty Group
10.2020 - Current
Criminal Warrant Processor
Bexar County Sheriff's Office
06.2014 - 10.2020
Public Safety Dispatcher
Bexar County Sheriff's Office
08.2012 - 06.2014
Recording Clerk
Bexar County District Clerk
02.2012 - 08.2012
File Clerk
Bexar County District Clerk
08.2010 - 02.2012
High School Diploma -
Sidney Lanier High School
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