Misty Allen

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Tracked substitutions and informed customers of changes.
• Picked quality and accurate items for daily customer orders.
• Maximized efficiency by scanning items quickly and completing as many hundred's of orders per hour.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
• Tracked substitutions and informed customers of changes

• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recorded inventory sales into organization's weekly income report.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Delegated our daily tasks to employees, streamlining daily progress and efficiency.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Leadership, 100 percent on our surprise visited from cooperate Wendy's

• Communication, couching and training are my strongest skills
• Onboarded new employees with training and new hire documentation
• Ulearn training videos
• Hiring and Developed crew to managers
• Training store
• Managed inventory control, cash control and store opening and closing procedures.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Developed and maintained relationships with customers and suppliers through account development.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes
• Directed successful operational turnaround, of at least 4 store
• Reduced shortages 33% by holding staff accountable for excessive food waste and conducting shift inventories.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations and procedures.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Reconciled cash and credit card transactions to maintain accurate records.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Carefully interviewed, selected, trained and supervised staff.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Promoted business through participation in and sponsorship of community events.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Cross-trained existing employees to maximize team agility and performance.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Recorded inventory sales into organization's weekly income report.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.