Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
BusinessDevelopmentManager
Misty Allen

Misty Allen

manager
Warren,MI

Summary

Results-driven professional with a proven track record of 96.9 overall and a perfect score of 100 in the operational leadership section during unannounced corporate inspections. Recognized for strong communication and teamwork skills, consistently achieving company objectives, and providing exceptional service. Committed to continuous learning and professional growth, ensuring alignment with industry best practices.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Wal-Mart

Personal Shoppers
Warren
02.2020 - Current
  • Greeted customers and helped with product questions, selections, and purchases
  • Trained new associates on all department operations.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • I volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained a clean sales floor, and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
  • Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
  • Asked store associates for help locating missing products.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

General Manager

Wendys Resturant
Warren
11.2003 - 07.2019

.

  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Assessed employee performance on a regular basis and provided constructive feedback for improvement.
  • Directed restaurant operations to achieve optimal customer service and employee development.
  • Implemented cost-saving initiatives within established budget guidelines.
  • Conducted interviews, hired, and trained new employees to enhance team performance.
  • Reconciled daily transactions, balanced cash registers, and deposited earnings at the bank.
  • Resolved customer complaints promptly while maintaining strong relations.
  • Monitored daily restaurant operations, ensuring inventory control and supply ordering.

Education

High School Diploma -

Penn Foster
Warren Mi
04-2025

Skills

  • Team leadership and delegation
  • Adaptability
  • Employees receive a lot of training and support
  • Performance assessment and reviews
  • Health and safety compliance
  • Inventory management
  • Relationship building and management
  • Endurance and energy
  • Relationship building
  • Dependable and responsible
  • Analytical and critical thinking
  • Effective communication
  • Team building

Certification

  • Daves way training store certificated 2010 to 2014
  • Always earn a 100 on my ops leadership skills with corporate Surprise visits.
  • Always maintain a 90 or higher on my surprize visits from corporate Wendy's.
  • Serv safe
  • Leadership class
  • How to be a real leader class
  • Just be nice class

Additional Information

I MISS BEING A LEADER, SHOWING PEOPLE THERE IS A DIFFERENT WAY TO LIVE LIFE! THESE ARE MY FEELINGS, I CONTROL THEM SO I CHOOSE TO STAY POSITIVE!

References

References available upon request.

Timeline

Wal-Mart

Personal Shoppers
02.2020 - Current

General Manager

Wendys Resturant
11.2003 - 07.2019

High School Diploma -

Penn Foster
Misty Allenmanager
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