Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Misty Anderson

Caldwell,ID

Summary

Results-driven Store Manager with extensive experience in retail operations, specializing in team leadership and profitability strategies. Demonstrated success in enhancing sales performance through effective recruitment, training, and management of store associates. Expert at prioritizing tasks to meet productivity goals while ensuring exceptional customer service. Committed to fostering a collaborative team environment that drives results and supports organizational growth.

Overview

36
36
years of professional experience

Work History

Store Manager/Human Resources

Savers/Value Village
Puyallup, WA
10.2012 - Current
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Held exit interviews and documented information discussed with employees.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Handled employee discipline and termination to address policy infractions.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Helped with employee transfers and referrals.

Store Manager/Training Supervisor

Payless Shoe Source
Tacoma, Washington
04.1989 - 10.2012
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Recruited, trained and supervised new employees.
  • Organized promotional events to increase product awareness.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted with onboarding process by providing orientation materials to new hires.
  • Facilitated group discussions among participants during workshops or seminars.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
  • Implemented diversity and inclusion training programs to foster an equitable workplace environment.
  • Presented training information via role playing, simulations and team exercises.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Education

High School Diploma -

Puyallup High School
Puyallup, Washington
06-1989

Skills

  • Relationship building and management
  • Employee training
  • Outstanding communication skills
  • Team leadership and coaching
  • Payroll management
  • Work Planning and Prioritization
  • Goals and performance
  • Reliable

Accomplishments

  • Received Presidents Club Award 5 years in a row (Profit improved 10% over Plan)
  • Award for Team Member Engagement Score of 80% 2023
  • Sales Award 2023 #1 in the Company
  • Bob the Builder Award (Hiring, Training and Promoting numerous Management members)
  • Invited participant of a DE&I cohort for the Company
  • Invited participant of the reformatted training program
  • The go-to manager in training outside hires into management roles.

Timeline

Store Manager/Human Resources

Savers/Value Village
10.2012 - Current

Store Manager/Training Supervisor

Payless Shoe Source
04.1989 - 10.2012

High School Diploma -

Puyallup High School

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Misty Anderson