Misty Andrews
Poplar Bluff,MO
Summary
Dynamic Service Advisor with a strong work ethic at Baldwin Ford Toyota, recognized for enhancing customer satisfaction and achieving high ratings. Expert in vehicle assessment and adept at multitasking, I consistently exceeded sales targets while fostering trust through attentive listening and effective communication. Committed to delivering exceptional service and optimizing workflow.
Overview
25
25
years of professional experience
Work History
Service Advisor
Baldwin Ford Toyota
04.2000 - Current
- Assisted customers with inquiries and service recommendations
- Coordinated service appointments to optimize workflow and customer satisfaction
- Maintained accurate records of customer interactions and transactions
- Supported technicians by providing necessary parts and documentation
- Communicated effectively with customers regarding service updates and timelines
- Adapted quickly to new tools and systems for improved service support
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Education
High School Diploma -
Poplar Bluff High School
Poplar Bluff, MOSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
Timeline
Service Advisor
Baldwin Ford Toyota
04.2000 - Current
High School Diploma -
Poplar Bluff High School
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