Misty Arnold
Kechi,KS
Summary
Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.
Overview
34
34
years of professional experience
3
3
Certification
Work History
CMA/CNA
Central Nurses Agency
Wichita, KS
03.2023 - Current
- Assisted in the daily preparation of medication for disbursement
- Assisted residents with daily living activities
- Observed and reported behavioral changes
- Ensured that all medications were properly stored
- Maintained proper documentation and secure storage of all controlled substance drugs.
Benefits Coordinator
Nuckolls Agency
Wichita, KS
05.2024 - 08.2024
- Cultivated partnerships with potential clients through networking and referrals.
- Evaluated pros and cons of diverse policies to enhance insurance sales.
- Resolved customer concerns related to insurance.
- Assessed competitor, legislative, and collective bargaining trends for informed benefits structuring.
- Reduced healthcare expenses by introducing wellness initiatives.
- Led informative orientations regarding company benefits offerings.
- Verified accuracy and completeness of benefits applications.
- Kept current on all benefit plan provisions, policies, and procedures.
- Kept comprehensive records of employee benefits enrollments and alterations for audit and reporting purposes.
- Guided employees through benefits enrollment and changes.
- Engaged in open enrollment tasks, organizing materials, delivering presentations, answering inquiries and distributing information packets.
CMA/CNA
Primetime Healthcare Staffing Agency
Omaha, NE
06.2021 - 12.2023
- Assisted in the daily preparation of medication for disbursement
- Assisted residents with daily living activities
- Observed and reported behavioral changes
- Ensured that all medications were properly stored
- Maintained proper documentation and secure storage of all controlled substance drugs.
CMA/CNA
Paramount Community Living and Rehab
Newton, KS
03.2023 - 10.2023
- Assisted in the daily preparation of medication for disbursement
- Assisted residents with daily living activities
- Observed and reported behavioral changes
- Ensured that all medications were properly stored
- Maintained proper documentation and secure storage of all controlled substance drugs.
CNA
Accountable Healthcare Staffing Agency
Melbourne, FL
12.2018 - 08.2023
- Assisted in the daily preparation of medication for disbursement
- Assisted residents with daily living activities
- Observed and reported behavioral changes
- Ensured that all medications were properly stored
- Maintained proper documentation and secure storage of all controlled substance drugs.
CNA
Converdia Healthcare Staffing Agency
Fargo, ND
12.2020 - 05.2021
- Took vital signs and assisted with activities of daily living, striving for above 100% resident satisfaction
- Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment and performed duties in accordance with safety and infection control procedures 100% compliance with OSHA/HIPAA
CNA
Courtenay Springs Village
Merritt Island, FL
02.2016 - 12.2019
- Monitored vital signs, ensuring residents' overall wellness.
- Ensured patient comfort, privacy, and dignity while performing duties with warmth and care.
- Assisted residents with bathing and dressing to promote personal hygiene.
Cashier / Customer Service Associate
Walgreens
Melbourne, FL
06.2012 - 02.2016
- Executed precise cash handling and payment acceptance.
- Collaborated effectively within a team setting.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Science - Information Technology
Keiser University
07.2021
Assoc. of Science - Health Sci. – Healthcare Tech. & Systems
Ult. Med. Academy
08.2018
Skills
- Compassionate Communication
- User Support Solutions
- Supportive Customer Relations
- Strong Interpersonal Skills
- Appointment Coordination
- Implementation of Privacy Practices
- Medical Language Proficiency
- Basic Coding Knowledge
- EHR System Utilization
- Proficient in Windows
- Salesforce Proficiency
- Customer follow-up
- Risk mitigation
- Client account management
- Negotiation abilities
- Life insurance
- Prospective client identification
- Licensed insurance agent
- Quotes and sales
- Industry regulations
- Email marketing
- Referral pipeline maintenance
- Leads prospecting
- Vision and dental insurance
- New client acquisition
- Professionalism and ethics
- Health insurance
- Upselling
- Cold calling
Certification
- State of Kansas Certified Nursing Assistant, #40683
- Life/Accident/Health & Sickness Insurance Producer, 10 states currently
- American Heart Association – CPR / BLS / AED
Key Qualifications
- Empathy
- Computer Support
- Customer Service Support
- Interpersonal Communication
- Patient Scheduling
- HIPAA Privacy Practices
- Medical Terminology
- Basic Billing and Coding
- Electronic Health Records Software
- Windows
- Salesforce.com
Accomplishments
- Award for Quality of Work
- Award for Above & Beyond in Attendance
- Employee of the Month, August 2015
References
References available upon request.
Timeline
Benefits Coordinator
Nuckolls Agency
05.2024 - 08.2024
CMA/CNA
Central Nurses Agency
03.2023 - Current
CMA/CNA
Paramount Community Living and Rehab
03.2023 - 10.2023
CMA/CNA
Primetime Healthcare Staffing Agency
06.2021 - 12.2023
CNA
Converdia Healthcare Staffing Agency
12.2020 - 05.2021
CNA
Accountable Healthcare Staffing Agency
12.2018 - 08.2023
CNA
Courtenay Springs Village
02.2016 - 12.2019
Cashier / Customer Service Associate
Walgreens
06.2012 - 02.2016
Associate of Science - Information Technology
Keiser University
Assoc. of Science - Health Sci. – Healthcare Tech. & Systems
Ult. Med. Academy
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