Misty Bailey
North Judson,IN
Summary
Results-driven professional with over 7 years in quality assurance and team leadership. Proven expertise in customer service, safety compliance, and inventory management. Committed to maintaining high-quality standards and enhancing team performance.
Overview
2026
2026
years of professional experience
Work History
Assembler/General Laborer
BraunAbility
Winamac, Indiana
09.2018 - Current
- Assembled mobility products following detailed specifications and quality standards.
- Operated hand and power tools safely and efficiently during assembly tasks.
- Inspected finished products for quality assurance and adherence to safety regulations.
- Maintained clean and organized work area to promote safety and efficiency.
- Assisted in training new employees on assembly techniques and safety protocols.
- Followed production schedules to meet deadlines consistently throughout shifts.
- Communicated effectively with supervisors regarding assembly issues or material needs.
- Inspect finished products for defects and conformance to customer requirements.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Collaborated with team members to ensure smooth workflow on production line.
- Work as a Team Lead for 5 yrs
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Performed regular servicing and preventive maintenance on assigned equipment.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
Service and Parts Manager
Patrick Auto Group
Knox, Indiana
05.2015 - 09.2017
- Managed service department operations to ensure efficient workflow and customer satisfaction.
- Supervised parts inventory and coordinated timely procurement and distribution.
- Implemented best practices for service scheduling to optimize technician productivity.
- Developed strong relationships with vendors to secure quality parts and services.
- Oversaw warranty claims processing to ensure compliance with company policies.
- Enhanced customer experience through effective communication and problem resolution techniques.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Negotiated contracts with vendors for parts, supplies, materials and equipment necessary for operations of the service department.
- Researched competitive pricing strategies in order to remain competitive within the market.
- Identified areas where cost savings could be achieved through improved efficiency in the parts ordering process.
- Established goals for each technician based on individual strengths and weaknesses.
- Coordinated scheduling between technicians and customers in order to ensure timely completion of repairs or maintenance tasks.
- Developed standard operating procedures for all aspects of the service department's daily operations.
- Reviewed repair orders for accuracy prior to billing customers for services rendered.
- Monitored work performance to ensure compliance with company policies and procedures.
- Created and maintained accurate records of parts inventory, ordering additional stock as needed.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
Store Manager
Ace Hardware
- Managed daily store operations and ensured excellent customer service.
- Trained and mentored staff on product knowledge and sales techniques.
- Oversaw inventory management and stock replenishment processes.
- Implemented visual merchandising standards to enhance product displays.
- Conducted regular staff meetings to communicate goals and updates.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Collaborated with suppliers to ensure timely delivery of products.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Organized promotional events to increase product awareness.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Associate of Arts - Graphic Design
International Business College
IN12-2001
Skills
- Equipment maintenance
- Quality assurance
- Parts inventory management
- Assembly techniques
- Safety compliance
- Customer service
- Team leadership
- Effective communication
- Hand tools proficiency
- Team collaboration
- Materials management
- Staff training
- Inventory control
- Critical thinking
- Basic math
Affiliations
I love being and doing things outdoors. I enjoying growing my own vegetables. Love birdwatching and being around animals.
Timeline
Assembler/General Laborer
BraunAbility
09.2018 - Current
Service and Parts Manager
Patrick Auto Group
05.2015 - 09.2017
Store Manager
Ace Hardware
Associate of Arts - Graphic Design
International Business College