Misty Barry
Office Manager
BALL GROUND,Georgia
Summary
Articulate, energetic and results-oriented individual with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated with knowledge and multitasking abilities. Committed to increase profitability and drive business results while offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Extensive experience in the office industry. Outgoing, positive demeanor with proven skills in establishing rapport with clients. Maintains customer satisfaction and contribute to company success. Personable administrative support offering over 20 years of experience resolving account and service concerns for customers. Focused on surpassing expectations and driving team success. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Office Manager
AWOGS
Canton, GA
03.2014 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Sourced vendors for special project needs and negotiated contracts.
- Maintained computer and physical filing systems.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Updated reports, managed accounts and generated reports for company database.
- Compared vendor prices and negotiated for optimal savings.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Manage customer calls and web inquiries.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- IT & Web Design
- Graphic Design
- Account Retention
- Increase sales with new product development.
- Trade Show Preparation
- Maintained computer and physical filing systems
- Sourced vendors for special project needs and negotiated contracts
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Compared vendor prices and negotiated for optimal savings
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Customer Service Rep/Cahier
Publix
Canton, GA
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Science - Medical Office Management
Guilford Technical Community College
Jamestown, NC 08.1995 - 06.1997
Skills
Complaint resolution
Report preparation
Account management
Order fulfillment
Multi-line phone talent
Medical terminology knowledge
Professional telephone demeanor
Documentation and control
Travel coordination
Relationship building
Organizational skills
Excellent multi-tasking ability
Office management
Account Reconciliation
Clear oral/written communication
Microsoft Office
Timeline
Customer Service Rep/Cahier
Publix
10.2021 - Current
Office Manager
AWOGS
03.2014 - Current
Associate of Science - Medical Office Management
Guilford Technical Community College
08.1995 - 06.1997