Overview
Work History
Education
Skills
Timeline
Manager

Misty Benefiel

Nancy,KY

Overview

15
15
years of professional experience

Work History

Manager

Addicted To Detail
02.2017 - Current


- Oversee day-to-day operations of both car and boat detailing services.

- Ensure all equipment and supplies are maintained and in good working condition.

- Recruit, train, and supervise detailing staff.

- Create staff schedules and manage work assignments to ensure proper coverage and productivity.

- Evaluate employee performance and provide feedback.

- Address customer inquiries, complaints, and feedback to ensure customer satisfaction.

- Develop and implement service standards to enhance customer experience.

- Create marketing strategies to promote detailing services for cars and boats.

- Collaborate with local businesses, marinas, and automotive shops to generate leads.

- Analyze market trends and adjust services to meet customer demands.

- Manage the company’s budget, including expenses, revenue, and profitability.

- Prepare financial reports and monitor key performance indicators (KPIs).

- Ensure proper pricing strategies are in place to remain competitive.

- Oversee inventory of cleaning products, tools, and equipment.

- Coordinate with suppliers to ensure the timely delivery of materials.

- Establish quality standards for detailing services.

- Conduct regular inspections to ensure services meet company standards.

- Ensure compliance with local regulations and safety standards.

- Train staff on safety procedures and the proper handling of cleaning materials.

- Develop long-term goals and strategies for business growth.

- Identify opportunities for expanding service offerings or entering new markets

- Participate in local events to promote services and build community relationships.

- Seek partnerships with local organizations for cross-promotional opportunities.

Data Entry Keyer

Adanta
04.2011 - 02.2017

I was responsible for inputting, updating, and maintaining data within various systems or databases.

Entering data from various sources such as paper documents, electronic files, or verbal instructions into databases or spreadsheets.

Checking the accuracy of the entered data by comparing it to the original source documents and making corrections as needed.

Organizing and maintaining data files, ensuring they are up to date and easily accessible.

Creating reports or summaries based on data inputted into the system for analysis and decision-making purposes.

Assisting in the management of databases, including backing up data and ensuring system security.

Working with other departments to ensure data integrity and resolve any discrepancies in data entry.Managing time efficiently to meet deadlines and handle multiple data entry projects simultaneously.

Proficient use of data entry software, spreadsheets, and database management systems.


Education

GED - Psychology

Southern New Hampshire University
Hooksett, NH
08.2027

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Negotiation
  • Business planning
  • Clear communication
  • Coaching and mentoring
  • Work prioritization

Timeline

Manager

Addicted To Detail
02.2017 - Current

Data Entry Keyer

Adanta
04.2011 - 02.2017

GED - Psychology

Southern New Hampshire University
Misty Benefiel